Senior Customer Service Advisor - Japanese Speaking

By joining Sedgwick, you will be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Join us as a Senior Customer Service Advisor and become the go-to expert for complex customer queries. You will deliver outstanding service across calls and emails, resolve issues quickly, and ensure every interaction reflects our brand values. Beyond handling queries, you will mentor junior advisors, share best practices, and help drive team success.

Fluent in English and Japanese, you will bring strong communication skills, attention to detail, and problem-solving ability to a fast-paced, dynamic environment. If you’re passionate about customer experience and ready to lead by example, this is your chance to make an impact.

The skills you will have when you apply:

• Bilingual proficiency – Fluent in English and Japanese (written and oral).
• Customer service expertise – Strong ability to deliver exceptional service and resolve complex queries.
• Attention to detail – Accurate data entry and ability to maintain quality standards.
• Multitasking ability – Comfortable managing high volumes of calls and emails simultaneously.
• Problem-solving skills – Advanced capability to resolve issues and de-escalate challenging situations.
• Technical proficiency – Skilled in using Office 365 and related tools.
• Previous experience – Proven background in customer service roles.
• Educational standard – GCSE level or equivalent qualification.
• Interpersonal skills – Excellent communication and relationship-building abilities.
• Team collaboration – Ability to work effectively in a busy team environment.
• Leadership qualities – Experience mentoring and supporting peers.

What we’ll give you for this role:

• Competitive salary taking into account skills, experience and qualifications.
• A Self Invested Personal Pension Scheme (SIPP).
• Holiday allowance of 25 days plus bank holidays.
• Flexible working from our office or your home.

Health & support:

• Private healthcare plan (including pre-existing conditions).
• Life assurance.
• Group Income Protection.
• Employee assistance programme for employee wellbeing.

Other benefits:

• Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications.
• Discounts on various products and services.

This isn’t just a position, it’s a pivotal role in shaping our industry. At Sedgwick, not only will you be working behind the scenes for some of the UK’s most trusted insurance brands helping to resolve millions of claims every year, you will also be an architect of tomorrow’s insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day. You will join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn’t just a job; it’s an opportunity to shape the future of insurance.

Next steps for you:

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between. Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation. After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is an Equal Opportunity Employer.