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- Tasks: Manage high-value commercial property claims and guide clients through the claims process.
- Company: Sedgwick is a global leader in risk and claims administration, dedicated to helping clients navigate challenges.
- Benefits: Enjoy competitive salary, flexible working, private healthcare, and a generous holiday allowance.
- Why this job: Be part of a caring culture that values your growth and offers extensive training opportunities.
- Qualifications: Experience in handling complex claims, strong communication skills, and a full UK driving licence required.
- Other info: Join a diverse team with a zero tolerance policy towards discrimination and a commitment to inclusivity.
The predicted salary is between 48000 - 84000 £ per year.
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Sedgwick’s caring counts commitment is to value the right of privacy of the companies and individuals we serve. It is Sedgwick’s policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve.
We want to share with you our policy to what personal information we may collect, how we may use this information and other important areas relating to your privacy and data protection. Please find below links to the policies that apply to all internet sites and applications of Sedgwick and its groups of companies.
Major and Complex Loss Adjuster page is loaded
Major and Complex Loss Adjuster
Apply locations London time type Full time posted on Posted 23 Days Ago job requisition id R63217
By joining Sedgwick, you\’ll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work
Fortune Best Workplaces in Financial Services & Insurance
Major and Complex Loss Adjuster
Job Location: London/South East EnglandJob Type: PermanentRemuneration: Competitive salary based on skills, experience, and qualifications
Be the calm in the storm for businesses in crisis
We’re offering an exciting opportunity for an experiencedMajor Loss Adjuster to join ourMajor & Complex Loss team in London/South East. If you thrive on solving complex problems, supporting clients through challenging times, and delivering exceptional service, this role is for you.
As a Major Loss Adjuster, you’ll manage a portfolio of high-value commercial property claims, including material damage and business interruption. From the initial investigation to final settlement, you’ll be the trusted expert guiding clients through the claims process with professionalism and empathy.
You’ll work both independently and as part of a collaborative team, supported by Adjusting Executives and technical specialists. Whether you’re on-site assessing damage or compiling reports from home or the office, you’ll play a vital role in delivering outstanding service and meeting client expectations.
What you’ll bring:
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A strong customer focus and a proven track record of delivering exceptional service
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Solid experience handlingmajor and complex commercial property claims
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Excellent communication skills – you listen, explain clearly, and negotiate fairly
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Confidence working independently and managing your own caseload
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A proactive, problem-solving mindset with the ability to prioritise and adapt
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Strong IT skills, ideally with Microsoft Office (especially Excel)
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ACII/ACILA or equivalent qualifications (or working towards them)
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A full UK Driving Licence – essential for site visits
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A professional, empathetic approach to client relationships
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Experience in account management or market profiling is a plus
What we’ll give you for this role:
Remuneration & more
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Competitive salary taking into account skills, experience and qualifications
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A Self Invested Personal Pension Scheme (SIPP)
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You will join an appropriate incentive (bonus) scheme
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Fully funded company vehicle or cash in lieu allowance
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Holiday allowance of 25 days plus bank holidays
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Flexible working from our office or your home
Health & support
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Private healthcare plan (including pre-existing conditions)
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Life assurance
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Employee assistance programme for employee wellbeing
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Group Income Protection
Other benefits
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Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
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Discounts on various products and services
This isn\’t just a position, it\’s a pivotal role in shaping our industry
At Sedgwick, you won\’t just build your career; you\’ll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.
Together, we\’re not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.
Next steps for you:
Think we\’d be a great match? Apply now –we want to hear from you.
If you’re unsure whether you have all the skills needed then do apply –we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.
Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
Sedgwickis an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
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Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com
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Major and Complex Loss Adjuster employer: Sedgwick Claims Management Services Ltd
Contact Detail:
Sedgwick Claims Management Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major and Complex Loss Adjuster
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Major Loss Adjuster. Understanding the nuances of managing high-value commercial property claims will help you articulate your relevant experience during interviews.
✨Tip Number 2
Network with professionals in the insurance and loss adjusting sectors. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at Sedgwick.
✨Tip Number 3
Prepare for potential interview questions by practising how you would handle complex claims scenarios. Demonstrating your problem-solving skills and customer focus will set you apart from other candidates.
✨Tip Number 4
Research Sedgwick’s company culture and values. Being able to discuss how your personal values align with their commitment to empathy and exceptional service can make a strong impression during the interview process.
We think you need these skills to ace Major and Complex Loss Adjuster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in handling major and complex commercial property claims. Use specific examples that demonstrate your problem-solving skills and customer focus.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and Sedgwick's values. Emphasise your ability to manage high-value claims and your commitment to delivering exceptional service.
Highlight Relevant Qualifications: Clearly mention any qualifications such as ACII/ACILA or equivalent, and indicate if you are working towards them. This shows your commitment to professional development in the field.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with clients and colleagues. Highlight your negotiation skills and ability to explain complex information clearly.
How to prepare for a job interview at Sedgwick Claims Management Services Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Major and Complex Loss Adjuster. Familiarise yourself with the claims process, especially for high-value commercial property claims, as this will help you answer questions confidently.
✨Showcase Your Experience
Prepare to discuss your previous experience handling major and complex claims. Be ready to provide specific examples of how you've successfully managed challenging situations and delivered exceptional service to clients.
✨Demonstrate Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly. You might be asked to explain complex concepts or negotiate terms, so showcasing your ability to listen and respond effectively will be crucial.
✨Emphasise Problem-Solving Abilities
Highlight your proactive approach to problem-solving. Prepare examples that demonstrate how you've prioritised tasks and adapted to changing circumstances in past roles, as this aligns well with the expectations of the position.