Claims Technician in Liverpool

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

As a Claims Technician in our Agriculture and Rural Network (ARN) team, you will manage claims from the initial report through to settlement. You will take ownership of each claim, making decisions and working closely with suppliers, contractors, and other stakeholders to find the best outcome for the customer.

You will benefit from access to advanced digital tools, including video technology, which will help you assess properties remotely and collaborate with suppliers during the claims process. Your main responsibilities will include being the single point of contact for customers and suppliers, managing claims and related information, overseeing supplier projects, and controlling costs and payments. You will be expected to deliver high technical standards while keeping the customer experience at the forefront.

We are looking for someone who is a strong communicator, self-motivated, and well-organised. You should be flexible, open to change, and enthusiastic about using industry-leading technology. This is a rewarding role within a supportive and friendly team, offering great opportunities for career development. If you’re passionate about delivering excellent service and keen to grow, we’d love to hear from you.

The skills you will have when you apply:

• Experience in managing claims across multiple clients: Previous experience in a claims environment is essential. This can be from any type of insurance property claims.
• Excellent communication skills: You will interact with policyholders, insurers, contractors, and other stakeholders. You’ll need to explain complex details clearly and negotiate fair settlements for all parties involved.
• Qualifications: Chartered Institute of Loss Adjusters' Cert CILA qualification is an advantage but not essential.

The skills that will be developed once working:

• We will provide all the Sedgwick specific training you need to thrive in this role.
• We can support you with professional qualifications and development.

What we’ll give you for this role:

• Competitive salary taking into account skills, experience and qualifications.
• A Self Invested Personal Pension Scheme (SIPP).
• Holiday allowance of 25 days plus bank holidays.
• Flexible working from our office or your home.

Health & support:

• Private healthcare plan (including pre-existing conditions).
• Life assurance.
• Employee assistance programme for employee wellbeing.
• Wellbeing and digital GP apps.
• Group Income Protection.

Other benefits:

• Voluntary flexible benefits – green car scheme, health assessment, travel insurance, dental cover, cycle to work scheme, season ticket loan.
• Discounts on various products and services.

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps for you:

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between. Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person). Sedgwick is an Equal Opportunity Employer.