Audit and Quality Performance Lead in Leeds

By joining Sedgwick, you will be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

**Job Location:** Leeds / UK / Hybrid

**Job Type:** Permanent

**Remuneration:** Competitive salary taking into account skills, experience and qualifications

**Lead TPA Liability Technical Governance as our Audit & Quality Performance Lead**

Join our TPA Technical Governance team as an Audit and Quality Performance Lead where you’ll play a key role in shaping the quality, compliance, and technical standards of our claims operations.

**What you’ll do:**

• Shape and strengthen the technical standards that underpin our quality reviews.
• Prepare cases for internal technical assessment, ensure robust quality processes, and provide clear, actionable feedback to internal teams and external clients.
• Lead internal audit activity across telephony and file reviews — identifying trends, analysing root causes, and delivering insights that support continuous improvement.
• Provide coaching and guidance to the wider team as a technical referral point.
• Oversee claims reviews and quality output for a portfolio of high‑profile clients, applying strong attention to detail across liability decisions, disputed proceedings, litigation, and complex losses.
• Maintain a small desktop claims caseload for a major client, keeping close to operational practice and technical decision‑making.

**The Skills You Will Have When You Apply:**

• Extensive familiarity with current case law, common law/statutory provisions, and the wider regulatory architecture governing claims practice.
• Demonstrable experience within a TPA, insurance, or claims‑handling environment, encompassing audit disciplines, quality assurance activity, or technical governance oversight.
• Insurance‑based qualifications (advantageous) or comparably substantial technical experience evidencing mature professional judgement.
• Comprehensive understanding of insurance law, nuanced policy interpretation, and the principles underpinning civil liability.
• Highly developed analytical and investigative capability, with meticulous attention to detail applied to complex and contested matters.
• Proficiency in influencing diverse stakeholders — including corporate clients, brokers, insurers, and internal colleagues — through precise, evidence‑driven communication and collaborative engagement.

This is perfect for an individual seeking to apply advanced technical, analytical, and evaluative expertise within a TPA setting, where complex decision‑making, rigorous audit methodology, and sustained quality governance converge to create a challenging and engaging environment.

**What we’ll give you for this role:**

• Competitive salary taking into account skills, experience and qualifications.
• A Self Invested Personal Pension Scheme (SIPP).
• Holiday allowance of 25 days plus bank holidays.
• Flexible working from our office or your home.

**Health & support:**

• Private healthcare plan (including pre-existing conditions).
• Life assurance.
• Employee assistance programme for employee wellbeing.
• Group Income Protection.

**Other benefits:**

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications.
• Discounts on various products and services.

At Sedgwick, you won’t just build your career; you’ll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we’re not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

**Next steps for you:**

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation. After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.