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For Companies At a Glance
- Tasks: Provide hands-on IT support and manage hardware for a dynamic team.
- Company: Join Sedgwick, a leading risk and claims administration partner.
- Benefits: Enjoy competitive salary, flexible working, and private healthcare.
- Why this job: Kickstart your IT career in a supportive and innovative environment.
- Qualifications: 2+ years in IT support and strong Microsoft 365 skills required.
- Other info: Access to 15,000+ courses for continuous learning and growth.
The predicted salary is between 30000 - 42000 £ per year.
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Step into the fast-paced world of IT support and innovation.
Job Location: London
Job Type: Permanent
Remuneration: Competitive salary based on experience, skills, and qualifications
Reports To: IT Manager – EMEA Service Desk & Depot Operations
Join Sedgwick as an IT Support Technician and become a key player in delivering expert technical support and driving operational excellence in a fast-paced, collaborative environment.
Skills Snapshot:
- Hands-on IT support for employees (hardware & software troubleshooting)
- Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) support
- Windows device setup, configuration, and maintenance
- Hardware lifecycle management (procurement, deployment, ITAD)
- Endpoint management tools (Microsoft Intune / Endpoint Manager)
- ITIL framework knowledge (incident, problem, change management)
- Strong organisational and communication skills
- Customer-focused, service-oriented approach
- Pro-active attitude and willing to learn more
About the Role
We are seeking an IT Support Technician (Local Technology Coordinator) to serve as the primary on-site technology contact for our UK offices. This role combines hardware asset management with hands-on IT support for employees, ensuring reliable, secure, and efficient technology services across the region.
What you will have:
- Technical Support – Proven ability to provide first-line and second-line IT support for employees.
- Troubleshooting Expertise – Skilled in diagnosing and resolving hardware, software, account access, MFA, VPN, and connectivity issues.
- Microsoft 365 Proficiency – Experience supporting Microsoft 365 applications and collaboration tools.
- Asset Management – Ability to maintain accurate inventory of laptops, desktops, mobile devices, and peripherals.
- Procurement & Lifecycle Management – Knowledge of procurement, deployment, maintenance, upgrades, and secure disposal (ITAD).
- Device Configuration – Competence in preparing and configuring new devices to company standards.
- Project Coordination – Experience coordinating hardware rollouts, refresh cycles, and migrations.
- Security Compliance – Understanding of corporate security standards including encryption, antivirus, and patching.
- Reporting Skills – Ability to produce reports on hardware status and refresh needs.
- Documentation – Skilled in creating troubleshooting guides and maintaining vendor contact information.
Qualifications & Skills
- Diploma or degree in IT, Computer Science, or related field (or equivalent experience).
- 2+ years in IT support, asset management, or technology coordination.
- Strong knowledge of Windows hardware setup and troubleshooting.
- Familiarity with Microsoft Intune / Endpoint Manager.
- Proficiency in Microsoft 365 applications.
- Understanding of ITIL processes (incident, problem, change management).
- Excellent organisational and communication skills.
- Ability to work independently and manage multiple priorities.
What we’ll give you:
- Competitive salary tailored to your experience and qualifications
- Self-Invested Personal Pension Scheme (SIPP)
- Incentive bonus scheme
- 25 days holiday plus bank holidays
- Flexible working options – from our office or your home
Health & support
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme
- Group Income Protection
Other benefits
- Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, digital GP access
- Discounts on a wide range of products and services
This isn’t just a job – it’s your gateway to a thriving IT career. At Sedgwick, we don’t just support systems – we support people. With access to Sedgwick University’s 15,000+ on-demand courses and role-specific training, you’ll have everything you need to grow your skills and shape your future.
Apply now – we’d love to hear from you. Whether you’re a seasoned IT professional or returning to the workforce, we welcome applicants from all backgrounds. We’re proud to be an inclusive employer with a zero-tolerance policy toward discrimination of any kind. Sedgwick is an Equal Opportunity Employer.
IT Support Technician employer: Sedgwick Claims Management Services Ltd
Contact Detail:
Sedgwick Claims Management Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an IT Support Technician role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills and be ready to showcase your knowledge of Microsoft 365 and ITIL processes. Practice common interview questions so you can confidently demonstrate your expertise.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values, like Sedgwick! Check out our website for the latest openings and make sure to tailor your approach to fit our culture of support and innovation.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your proactive attitude, which is key in IT support.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your relevant experience with Microsoft 365, troubleshooting skills, and any ITIL knowledge you have. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: As an IT Support Technician, communication is key. In your application, demonstrate your ability to explain technical concepts in simple terms. This will show us that you can effectively support our employees and keep things running smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Sedgwick Claims Management Services Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft 365 and Windows troubleshooting. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Showcase Your Customer Service Skills
Since this role is all about supporting employees, highlight your customer-focused approach. Prepare examples of how you've gone above and beyond to help users with their IT issues.
✨Familiarise Yourself with ITIL Processes
Understanding the ITIL framework is crucial for this position. Be prepared to talk about how you've applied incident, problem, and change management in your previous roles.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions about their IT support processes or team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
