Customer Claims Advisor - Hybrid working in Glasgow

By joining Sedgwick, you will be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

We have a fantastic opportunity for Customer Claims Advisors in Glasgow working on a hybrid basis. Step into a dynamic role where you’ll be at the heart of the claims process. As a Customer Claims Advisor, you’ll take ownership of insurance claims from the moment they’re reported right through to final settlement. Don’t worry — full training will be provided to help you succeed.

From day one, you’ll be the key point of contact for customers. You’ll make decisions, liaise with suppliers and contractors, and work collaboratively to deliver the best possible outcome for each individual case. Using cutting-edge digital tools, including video technology, you’ll assess damage remotely and coordinate with on-site teams. This not only speeds up the claims process but also enhances the overall customer experience.

Your responsibilities will span across managing claim details, maintaining regular communication with customers and suppliers, overseeing the progress of supplier work, and keeping a close eye on costs and payments. Throughout, you’ll uphold high technical standards and ensure the customer remains your top priority.

We’re seeking someone who thrives in a fast-paced environment. If you’re a strong communicator, highly organised, and quick to adapt to change, you’ll fit right in. Confidence with technology and a passion for continuous learning are also key. Joining our team means more than just starting a new job — it’s a chance to build a career.

The skills you will have when you apply:

• Experience in a customer facing role: Previous experience in a call centre or a fast-paced, customer-focused environment is essential. Experience within a claims setting would be beneficial, though not required.
• Excellent communication skills: You will interact with policyholders, insurers, contractors, and other stakeholders. You’ll need to explain complex details clearly and negotiate fair settlements for all parties involved.
• Commitment to professional development: A dedication to working towards the Chartered Institute of Loss Adjusters' Cert CILA qualification is essential.

The skills that will be developed once working:

We will provide all the Sedgwick specific training you need to thrive in this role.

What we’ll give you for this role:

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support:

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection

Other benefits:

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

This isn’t just a position, it’s a pivotal role in shaping our industry. At Sedgwick, not only will you be working behind the scenes for some of the UK’s most trusted insurance brands helping to resolve millions of claims every year, you’ll also be an architect of tomorrow’s insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You’ll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn’t just a job; it’s an opportunity to shape the future of insurance.

Next steps for you:

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between. Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.