Business Transformation Manager UKIMEA in Glasgow

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Drive transformation across our UKIMEA business by harnessing AI, innovation and technology to deliver smarter ways of working and measurable business value. Join Sedgwick's expanding International Transformation team and help shape the future of our UKIMEA business through innovation, technology and business transformation. Reporting to the SVP Transformation Lead for International, you will play a key role in identifying how Artificial Intelligence, automation and emerging technologies can improve operational efficiency, enhance customer experiences and deliver measurable business value.

We are looking for a curious, analytical and business-oriented transformation professional who is passionate about innovation and understands how emerging technologies, particularly Artificial Intelligence, can accelerate business transformation. Beyond strong business analysis and stakeholder management capabilities, you will be comfortable challenging the status quo, exploring new ideas and helping business teams embrace modern ways of working. You will bring proven experience gained within business transformation, consulting, project management or a similar environment, together with the ability to influence stakeholders and drive change across complex organisations.

This is an exciting opportunity for someone who enjoys solving complex business challenges and identifying opportunities where technology can transform how work gets done. Acting as the bridge between business needs and technology capabilities, you will lead requirements gathering, facilitate workshops and analyse processes to identify opportunities for improvement. Working alongside AI, Product and Technology teams, you will help evaluate, prioritise and implement innovative solutions, ensuring transformation programmes deliver tangible outcomes and support the continued evolution of the business.

Operating across a diverse international region, you will coordinate initiatives from discovery through to implementation, bringing together stakeholders from multiple functions, geographies and cultures. You will develop transformation roadmaps, establish measures of success, support business process redesign and help teams embrace new ways of working. Combining business consulting, project leadership and change management, this role offers the opportunity to influence strategic decision-making and play a significant part in Sedgwick's technology-enabled transformation journey.

The skills you will have when you apply:

• Business Transformation Expertise - Experience delivering strategic transformation initiatives involving process improvement, technology, operating model change and business growth.
• Innovation & AI Mindset - A genuine interest in Artificial Intelligence, automation and emerging technologies, with the curiosity to explore new ideas and identify opportunities to create business value.
• Business Analysis & Process Improvement - Skilled in gathering requirements, analysing business processes, designing future-state solutions and translating business needs into actionable transformation plans.
• Project & Stakeholder Management - Proven ability to coordinate complex initiatives, manage competing priorities and build strong relationships across multiple functions, geographies and leadership levels.
• Technology Partnership - Ability to bridge the gap between business and technology teams, working collaboratively to deliver scalable, technology-enabled solutions.
• Change Leadership - Comfortable challenging the status quo, driving adoption of new ways of working and supporting organisational change across diverse stakeholder groups.
• Communication & Influence - Excellent communication, facilitation and presentation skills, with the ability to engage, challenge and influence stakeholders at all levels.
• Commercial & Strategic Thinking - Ability to balance innovation with operational, regulatory and commercial considerations while focusing on measurable business outcomes.
• Qualifications & Industry Experience - Degree educated in a relevant discipline, with experience gained within consulting, insurance, claims management, financial services or other regulated environments considered advantageous. Professional certifications in project management, Agile, Digital Transformation, AI or Change Management are beneficial.
• Language Skills - Fluent English is essential; French language skills would be advantageous within our international environment.

What we'll give you for this role:

• Competitive salary taking into account skills, experience and qualifications.
• You will join an appropriate incentive (bonus) scheme.
• A Self Invested Personal Pension Scheme (SIPP).
• Holiday allowance of 25 days plus bank holidays.
• Flexible working from our office or your home.

Health & support:

• Private healthcare plan (including pre-existing conditions).
• Life assurance.
• Group Income Protection.

Other benefits:

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications.
• Employee assistance programme for employee wellbeing.
• Discounts on various products and services.

This isn't just a position, it's an opportunity to build a rewarding career. Working directly with senior leadership, you will contribute to one of the company's most ambitious transformation programs, combining business reinvention, digital innovation, AI adoption, and international collaboration across multiple countries. This is a rare opportunity to make a visible impact in a global organisation while working on strategic initiatives that will shape the future of the insurance and claims industry.

Next steps:

If you're unsure whether you meet every requirement, we still encourage you to apply. We welcome applications from people of all backgrounds and experiences, including those returning to work or looking for a new career opportunity. Sedgwick is committed to creating an inclusive workplace and does not tolerate discrimination of any kind. We welcome applications from all suitably qualified candidates. Following the closing date, applications will be reviewed and shortlisted candidates will be invited to interview, either virtually or in person.