By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Customer Success Manager
Job Location: United Kingdom - Remote
Job Type: Permanent
Remuneration: Competitive salary taking into account skills, experience and qualifications
Build trusted client partnerships, enhance customer success and drive growth as our Customer Success Manager. As Customer Success Manager, you’ll manage a portfolio of Bill ReviewIQ clients across Legal-X and/or Legal eXchange, acting as their primary point of contact and building strong, long-term relationships. You’ll take ownership of the overall client experience, ensuring consistent service delivery, addressing issues that could impact satisfaction and retention, and helping clients get the most from our bill review solutions. You’ll also manage key activities including contract renewals and pricing, client reporting and project coordination, while providing guidance on bill review best practice and programme set-up. Working closely with the Expert Bill Review team, you’ll act as a product expert for your clients and identify opportunities to expand relationships through cross-selling and additional services. The role will also support wider quality initiatives and may involve travel as required.
Skills you will have when you apply:
- Client management experience – Strong track record of building trusted client relationships and managing expectations effectively.
- Legal or claims expertise – At least three years’ experience within legal, claims adjusting, insurance litigation or a related environment.
- Relevant experience – Five years’ related professional experience, or an equivalent combination of education and experience.
- Insurance knowledge – Good understanding of liability claims, workers’ compensation or insurance litigation.
- Commercial mindset – Ability to identify cross-selling, expansion and client retention opportunities.
- Communication skills – Excellent written, verbal and presentation skills, with confidence engaging clients and stakeholders.
- Problem solving – Strong analytical skills with the ability to identify issues, recommend solutions and handle challenging situations.
- Organisation – Able to manage multiple clients, projects and priorities while meeting deadlines.
- Negotiation skills – Confident facilitating discussions, influencing stakeholders and navigating competing priorities.
- Technical aptitude – Comfortable developing detailed product knowledge and using Microsoft Office applications.
- London Market knowledge – Previous experience or understanding of the London insurance market would be advantageous.
What we’ll give you for this role:
- Competitive salary taking into account skills, experience and qualifications
- A Self Invested Personal Pension Scheme (SIPP)
- You will join an appropriate incentive (bonus) scheme
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
- Health & support
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing
- Group Income Protection
- Other benefits
- Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
- Discounts on various products and services
This isn't just a position, it's a pivotal role in shaping our industry At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education. Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.
Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com
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Customer Success Manager employer: Sedgwick Claims Management Services Ltd
Sedgwick Claims Management Services Ltd. is an exceptional employer that prioritises employee development and offers a dynamic work culture, blending in-office collaboration in London with flexible hybrid remote working. With a strong focus on mentorship and performance management, employees are empowered to excel while contributing to a team dedicated to delivering outstanding service in the commercial property claims sector.
Contact Details:
Sedgwick Claims Management Services Ltd Recruitment Team
