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- Tasks: Support customers by handling inbound calls and resolving queries with care.
- Company: Join Sedgwick, a global leader in risk and claims administration.
- Benefits: Enjoy competitive salary, flexible working, and comprehensive health support.
- Other info: Access to extensive training and career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: No experience needed; just bring your enthusiasm and communication skills.
The predicted salary is between 28800 - 43200 £ per year.
By joining Sedgwick, you\’ll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top CompaniesCertified as a Great Place to WorkFortune Best Workplaces in Financial Services & InsuranceCustomer Service Advisor – Fixed Term Contract**Be the calm voice claimants rely on to get their lives back on track.**### **Job Location**: UK wide – Hybrid### **Job Type**: Fixed Term Contract### **Remuneration**: Competitive salary taking into account skills, experience and qualifications# **We have an exciting opportunity for Customer Service Advisors on a fixed term contract across the UK.**Join our global business and be part of a fun, inclusive team. No prior experience is necessary as full training will be provided. We are looking for dedicated and passionate customer-focused colleagues to join our 24/7, 365 days a year telephone-based team, with variable shift patterns between 7:00 am and midnight.# **Some of the perks of working at Sedgwick:*** Remote working and hybrid opportunities available* Supportive and friendly team to help you develop in the role* Excellent career opportunities**Typical day in the life as a Customer Service Advisor:*** Handling inbound calls from customers for a variety of queries* Dealing with multiple clients to deliver the best service we can offer* Working with suppliers and parts* Providing excellent customer service at all timesIf you are a proactive and adaptable individual with a commitment to excellent service, we would love to hear from you!# **The skills you will have when you apply:*** **Excellent communication skills**, both written and verbal* **Ability to work in a fast-paced environment*** **Computer literacy** – you\’ll be using a variety of in-house databases* **Enthusiasm and a genuine desire to learn*** **A can-do attitude**# **What we’ll give you for this role:****Remuneration & more*** Competitive salary taking into account skills, experience and qualifications* A Self Invested Personal Pension Scheme (SIPP)* Holiday allowance of 25 days plus bank holidays* Flexible working from our office or your home**Health & support*** Private healthcare plan (including pre-existing conditions)* Life assurance* Employee assistance programme for employee wellbeing* Group Income Protection**Other benefits*** Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications* Discounts on various products and services# **This isn\’t just a position, it\’s a pivotal role in shaping our industry**At Sedgwick, you won\’t just build your career; you\’ll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.Together, we\’re not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.# **Next steps for you:**As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).#LI-HYBRIDSedgwick is an Equal Opportunity Employer.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.## Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see #J-18808-Ljbffr
Customer Service Advisor - Fixed Term Contract employer: Sedgwick Claims Management Services Ltd
Contact Detail:
Sedgwick Claims Management Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Fixed Term Contract
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sedgwick. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly during the real deal.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your excellent verbal skills. Listen carefully to the questions and respond thoughtfully. Remember, it's all about making a connection and showing you can be the calm voice claimants rely on.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Advisor - Fixed Term Contract
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you genuinely care about helping others and are excited about the opportunity to join our team.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We’re looking for excellent communication skills and a can-do attitude, so don’t be shy about showcasing those!
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use simple language and avoid jargon to ensure we can easily understand your experience and qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sedgwick Claims Management Services Ltd
✨Know the Company
Before your interview, take some time to research Sedgwick. Understand their values, mission, and what makes them a great place to work. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively communicated with customers or resolved issues.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific customer service scenarios. Think about times when you’ve dealt with difficult customers or resolved complaints. Prepare a few examples that highlight your problem-solving skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, you’ll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training programmes, or growth opportunities within Sedgwick. This shows that you’re not just interested in the job, but also in how you can grow with the company.