Customer Service Advisor

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

We have an exciting opportunity for Customer Service Advisors across the UK. This role is perfect for individuals from motor FNOL roles, insurance administrators, or coordinators looking to transition into property claims handling. It's also ideal for anyone from an insurance background wanting to move into property or those keen to enter the industry.

Join our global business and be part of a dynamic, inclusive team. No prior experience is necessary as full training will be provided. We are looking for dedicated and passionate customer-focused colleagues to join our 24/7, 365 days a year telephone-based team. We are currently recruiting for a range of shifts including part time evening and weekends or our full time flexi shifts. The core hours are between 8am-8pm on flexi shifts. This means that you will work a 7-hour shift Mon-Sunday between 8am-8pm 5x days per week. You will know your shift patterns at least 6 weeks in advance.

The skills you will have when you apply:

• Experience in a customer service office environment
• Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more.

The skills that will be developed once working:

• We will provide all the Sedgwick specific training you need to thrive in this role.

What we’ll give you for this role:

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & Support:

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Group Income Protection

Other benefits:

• Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
• Employee assistance programme for employee wellbeing
• Discounts on various products and services

This isn’t just a position, it’s a pivotal role in shaping our industry. At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you’ll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You’ll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn’t just a job; it’s an opportunity to shape the future of insurance.

Next steps for you:

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between. Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).