Claims Technician - Specialty - Construction & Engineering

By joining Sedgwick, you will be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Step into a key support role as a Claims Technician and grow your career in our expert Construction & Engineering team. We’re excited to offer a rare opportunity to join our dynamic Construction & Engineering team as a Claims Technician. In this pivotal role, you’ll be at the heart of our operations, supporting a team of seasoned professionals and working closely with the Commercial Specialist Services Support Manager. You’ll be instrumental in delivering exceptional service to our clients and colleagues, ensuring every interaction reflects our commitment to quality and care.

Your responsibilities will span the full claims lifecycle—from setting up new losses and making meaningful first contact with policyholders and brokers, to coordinating adjuster appointments and managing correspondence. You’ll ensure accurate data entry across our claims management systems, edit and issue reports to insurers, and proactively manage caseloads to maintain momentum and efficiency.

Success in this role requires strong time management skills and the ability to thrive under pressure while meeting tight deadlines. You’ll be comfortable juggling multiple tasks and priorities, working both independently and collaboratively to drive results. With a hands-on attitude and a diplomatic approach, you’ll tackle challenges directly and professionally, always maintaining a high standard of service. Your self-motivation will not only fuel your own development but also inspire those around you.

We’re looking for someone flexible and committed—ready to go the extra mile when needed and eager to grow through our adjuster development programme. If you’re passionate about building a career in loss adjusting and want to be part of a supportive, forward-thinking team, we’d love to hear from you.

The skills you will have when you apply:

• Claims handling experience – Demonstrated understanding of the adjusting process from instruction to conclusion.
• Professional development commitment – Willingness to gain relevant technical knowledge and pursue qualifications.
• Self-sufficiency – Ability to work independently with minimal supervision.
• Software proficiency – Confident using all relevant systems and tools required for the role.
• Data accuracy – Strong attention to detail in data entry and system updates.
• Communication skills – Excellent written and verbal communication with clients and colleagues.
• Driving licence – Full UK driving licence is advantageous. May be required to travel occasionally for business purposes.

What we’ll give you for this role:

• Remuneration & more – Competitive salary taking into account skills, experience and qualifications, a Self Invested Personal Pension Scheme, Holiday allowance of 25 days plus bank holidays, 35 hour week.
• Health & support – Private healthcare plan (including pre-existing conditions), Life assurance, Employee assistance programme for employee wellbeing, Group Income Protection.
• Other benefits – Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications, Discounts on various products and services.

This isn’t just a position, it’s a pivotal role in shaping our industry. At Sedgwick, you won’t just build your career; you’ll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education. Together, we’re not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you: As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation. After the closing date we will review all applications, and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.