At a Glance
- Tasks: Support claimants through the claims process and collaborate with contractors to resolve issues.
- Company: Join Sedgwick, a leading company recognised for its supportive culture and career growth.
- Benefits: Enjoy competitive salary, flexible working, private healthcare, and generous holiday allowance.
- Other info: Comprehensive training and opportunities for industry qualifications available from day one.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Experience in claims preferred; excellent communication and problem-solving skills are essential.
The predicted salary is between 30000 - 40000 € per year.
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
**Job Location:** Midlands
**Job Type:** Permanent
**Remuneration:** Competitive salary taking into account skills, experience and qualifications
The Claims Technician (known internally as Adjusting Executive) is a technical assistant role, designed to support the Loss Adjuster throughout the handling of the claims. You'll be the first point of contact, guiding customers through the claims process. Each day brings a new puzzle: deciphering details, recommending settlements, and collaborating with contractors to get things fixed. The role requires both empathy and initiative – clear communication helps customers feel supported, while independent thinking keeps claims moving forward.
Imagine being the calming voice after a homeowner discovers water flowing into their property following floods. You’ll explain complex details to relieved claimants and have contractors praising your organisational skills. It's a chance to make a real difference in people's lives, one steady step at a time.
Whether working from home or in our bright, collaborative office, you'll be part of a supportive team. We offer comprehensive training to develop your skills, and the chance to earn a prestigious industry qualification (Chartered Institute of Loss Adjusters' Cert CILA). It's a perfect fit for those who crave variety, enjoy problem-solving, and want to build a rewarding career in a fast-paced environment.
**The skills you will have when you apply:**
- Experience in a claims environment, ideally property claims.
- Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more. You’ll explain complex details clearly, and negotiate fair settlements for all.
- A commitment to work towards the Chartered Institute of Loss Adjusters' Cert CILA qualification.
**The skills that will be developed once working:**
- Training: We will provide all the Sedgwick specific training you need to thrive in this role.
**What we’ll give you for this role:**
- Competitive salary taking into account skills, experience and qualifications
- A Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
**Health & support:**
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing
- Group Income Protection
**Other benefits:**
- Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
- Discounts on various products and services
At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.
You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.
**Next steps for you:**
Think we'd be a great match? Apply now – we want to hear from you. If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between. Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person). Sedgwick is an Equal Opportunity Employer.
Claims Technician - Midlands employer: Sedgwick Claims Management Services Ltd
At Sedgwick, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment in the Midlands. With a strong focus on employee growth through comprehensive training and development opportunities, including the chance to earn industry qualifications, we ensure that our team members feel valued and empowered. Our commitment to work-life balance, competitive benefits, and a caring culture makes Sedgwick a truly rewarding place to build a meaningful career.
Contact Detail:
Sedgwick Claims Management Services Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Technician - Midlands
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to claims handling. Role-play with a friend or use online resources to boost your confidence and communication skills.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in previous roles, especially in claims environments. This will demonstrate your initiative and ability to think on your feet.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Sedgwick.
We think you need these skills to ace Claims Technician - Midlands
Some tips for your application 🫡
Show Your Empathy:In your application, let us see your empathetic side! Talk about how you can be that calming voice for claimants. Share any experiences where you've helped someone through a tough situation – it’ll show us you understand the role's importance.
Be Clear and Concise:When writing your application, keep it clear and to the point. We want to see your communication skills shine! Use simple language to explain your experience and how it relates to the Claims Technician role.
Highlight Relevant Experience:Make sure to mention any previous experience in claims or customer service. If you've worked with property claims before, shout about it! This will help us see how you can hit the ground running in this role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sedgwick Claims Management Services Ltd
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of claims processes, especially in property claims. Familiarise yourself with common scenarios and how to handle them. This will show that you’re not just interested in the role but also understand the intricacies involved.
✨Showcase Your Communication Skills
Since the role requires excellent communication, prepare examples of how you've effectively communicated complex information in the past. Think about times when you’ve had to explain difficult concepts to clients or colleagues and how you made it clear and understandable.
✨Demonstrate Empathy and Initiative
The job is all about being a calming voice for claimants. Prepare to discuss situations where you’ve shown empathy in challenging circumstances. Highlight your ability to take initiative and solve problems independently, as this is crucial for keeping claims moving forward.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the training process for the Cert CILA qualification or how the team collaborates on complex claims. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
