At a Glance
- Tasks: Support Loss Adjusters by guiding customers through the claims process and solving complex problems.
- Company: Join Sedgwick, a leading company recognised for its supportive culture and career growth.
- Benefits: Enjoy competitive salary, flexible working, private healthcare, and 25 days holiday.
- Other info: Comprehensive training and professional development opportunities available from day one.
- Why this job: Make a real difference in people's lives while building a rewarding career in insurance.
- Qualifications: Experience in managing property claims and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Job Location: London
Job Type: Permanent
Remuneration: Competitive salary taking into account skills, experience and qualifications
The Claims Technician (known internally as Adjusting Executive) is a technical assistant role, designed to support the Loss Adjuster throughout the handling of the claims. You'll be the first point of contact, guiding customers through the claims process. Each day brings a new puzzle: deciphering details, recommending settlements, and collaborating with contractors to get things fixed. The role requires both empathy and initiative – clear communication helps customers feel supported, while independent thinking keeps claims moving forward.
Imagine being the calming voice after a homeowner discovers water flowing into their property following floods. You’ll explain complex details to relieved claimants and have contractors praising your organisational skills. It's a chance to make a real difference in people's lives, one steady step at a time.
Whether working from home or in our bright, collaborative office, you'll be part of a supportive team. We offer comprehensive training to develop your skills, and the chance to earn a prestigious industry qualification (Chartered Institute of Loss Adjusters' Cert CILA). It's a perfect fit for those who crave variety, enjoy problem-solving, and want to build a rewarding career in a fast-paced environment.
The skills you will have when you apply:
- Experience in managing property claims: Previous experience in a claims environment is essential.
- Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more. You’ll explain complex details clearly, and negotiate fair settlements for all.
- Conscientious and hard working: In order to achieve the required results, as well as being flexible and adaptable during times of high volumes.
The skills that will be developed once working:
- Comprehensive Training: You'll receive all the Sedgwick-specific training needed to excel in your role.
- Professional Development: We are committed to helping you work towards the Chartered Institute of Loss Adjusters' Cert CILA qualification.
What we’ll give you for this role:
- Competitive salary taking into account skills, experience and qualifications.
- A Self Invested Personal Pension Scheme (SIPP).
- Holiday allowance of 25 days plus bank holidays.
- Flexible working from our office or your home.
Health & support:
- Private healthcare plan (including pre-existing conditions).
- Life assurance.
- Employee assistance programme for employee wellbeing.
- Group Income Protection.
Other benefits:
- Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications.
- Discounts on various products and services.
This isn't just a position, it's a pivotal role in shaping our industry. At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.
You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.
Next steps for you:
If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between. Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person). Sedgwick is an Equal Opportunity Employer.
Claims Technician - Domestic Major Loss - London employer: Sedgwick Claims Management Services Ltd
At Sedgwick, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment in the heart of London. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for professional development, including the chance to earn industry-recognised qualifications. With a focus on work-life balance, competitive benefits, and a culture that values empathy and initiative, joining our team means making a meaningful impact while advancing your career.
Contact Detail:
Sedgwick Claims Management Services Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Technician - Domestic Major Loss - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at Sedgwick. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to claims handling. Think about how you’d explain complex details clearly and show off your problem-solving skills.
✨Tip Number 3
Show your passion for helping others! In your conversations, highlight your empathy and how you’ve made a difference in previous roles. This is key for a Claims Technician!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Claims Technician - Domestic Major Loss - London
Some tips for your application 🫡
Show Your Experience:Make sure to highlight any previous experience you have in managing property claims. We want to see how your background aligns with the role of Claims Technician, so don’t hold back on those relevant details!
Communicate Clearly:Since excellent communication skills are key for this role, ensure your application reflects that. Use clear and concise language, and if you can, give examples of how you've effectively communicated complex information in the past.
Be Yourself:We’re looking for genuine individuals who can empathise with claimants. Let your personality shine through in your application – it’s not just about the skills, but also about how you connect with people.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Sedgwick Claims Management Services Ltd
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of property claims and the specific processes involved. Familiarise yourself with common scenarios, like water damage or fire claims, so you can discuss them confidently and show that you understand the role's demands.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare to demonstrate your ability to explain complex information clearly. Think of examples where you've successfully communicated with clients or colleagues, especially in stressful situations, to highlight your empathy and clarity.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Prepare a few examples of how you've tackled challenges in previous roles, particularly those that required independent thinking and quick decision-making. This will show your potential employer that you can handle the unexpected.
✨Emphasise Your Adaptability
The job description mentions flexibility during high volumes of work. Be ready to discuss times when you've adapted to changing circumstances or managed multiple tasks simultaneously. This will demonstrate that you're not only conscientious but also capable of thriving in a fast-paced environment.
