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- Tasks: Handle accident and health claims, managing them from notification to settlement.
- Company: Sedgwick is a global leader in risk and claims administration, dedicated to helping clients navigate the unexpected.
- Benefits: Enjoy competitive salary, flexible working, 25 days holiday, private healthcare, and various employee perks.
- Why this job: Join a caring culture where you can make a real difference and shape the future of insurance.
- Qualifications: Customer service experience and excellent communication skills are essential; training provided for further development.
- Other info: Hybrid working available across the UK; all backgrounds encouraged to apply.
The predicted salary is between 30000 - 42000 £ per year.
Global Privacy Policy Sedgwick's caring counts commitment is to value the right of privacy of the companies and individuals we serve. It is Sedgwick's policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve.
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
We have a fantastic opportunity for Claims Handlers working on a hybrid basis UK wide. An excellent opportunity has arisen in our international team. We are seeking an individual with claims handling or customer service experience. The role involves working within a well-established team, dealing with accident & health claims, and managing European losses from first notification of loss through to settlement. Claims will vary in value and complexity, and we provide the training and tools needed to develop your skills and knowledge.
We are looking for someone with excellent communication and listening skills, the ability to impart information, and maintain accurate data. Proven skills in developing and maintaining close working relationships, both internally and externally, are essential. This role is perfect for those who crave variety, enjoy problem-solving, and want to build a rewarding career in a fast-paced environment.
The skills you will have when you apply:
- Experience in a customer service office environment
- Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more. You'll explain complex details clearly, and negotiate fair settlements for all.
- A commitment to work towards the Chartered Institute of Loss Adjusters' Cert CILA qualification
The skills that will be developed once working:
- We will provide all the Sedgwick specific training you need to thrive in this role
What we'll give you for this role:
- Competitive salary taking into account skills, experience and qualifications
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Group Income Protection
- Employee assistance programme for employee wellbeing
- Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
- Discounts on various products and services
This isn't just a position, it's a pivotal role in shaping our industry. At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.
You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.
Next steps for you:
Think we'd be a great match? Apply now – we want to hear from you. If you're unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between. Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person). Be the calm voice claimants rely on to get their lives back on track.
Claims Technician employer: Sedgwick Claims Management Services Ltd
Contact Detail:
Sedgwick Claims Management Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Technician
✨Tip Number 1
Familiarise yourself with the claims handling process and the types of claims Sedgwick deals with, especially accident and health claims. Understanding the nuances of these claims will help you speak confidently about your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of Sedgwick on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Highlight your customer service experience in conversations and interviews. Since the role requires excellent communication skills, be ready to share specific examples of how you've successfully resolved customer issues in the past.
✨Tip Number 4
Research Sedgwick's values and mission, particularly their commitment to privacy and data protection. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly understands the company's ethos.
We think you need these skills to ace Claims Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims handling or customer service. Use specific examples that demonstrate your communication skills and ability to manage complex situations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Sedgwick's values and mission. Mention your enthusiasm for the role and how your skills align with their needs, particularly in managing accident and health claims.
Showcase Communication Skills: In both your CV and cover letter, emphasise your excellent communication skills. Provide examples of how you've effectively communicated complex information in previous roles, as this is crucial for the Claims Technician position.
Highlight Problem-Solving Abilities: Demonstrate your problem-solving skills by including examples of challenges you've faced in past roles and how you successfully resolved them. This will show your potential to thrive in a fast-paced environment.
How to prepare for a job interview at Sedgwick Claims Management Services Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Claims Technician. Familiarise yourself with accident and health claims processes, as well as the importance of maintaining accurate data. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Communication Skills
Since excellent communication is key in this role, prepare to discuss examples of how you've effectively communicated complex information in previous jobs. Be ready to explain how you would handle difficult conversations with policyholders or insurers.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues in a customer service environment. Highlight your ability to think on your feet and provide solutions, as this is crucial for managing claims efficiently.
✨Express Your Commitment to Learning
Sedgwick values continuous development, so express your eagerness to pursue the Chartered Institute of Loss Adjusters' Cert CILA qualification. Discuss any relevant training or courses you've completed, and show that you're keen to grow within the company.
