At a Glance
- Tasks: Assist customers with their queries and provide top-notch service.
- Company: Join Sedgwick, a caring and supportive global business.
- Benefits: Competitive salary, flexible working, private healthcare, and 25 days holiday.
- Other info: Comprehensive training provided; no prior experience necessary.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Excellent communication skills and a can-do attitude are essential.
The predicted salary is between 26775 - 27800 £ per year.
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Be the calm voice claimants rely on to get their lives back on track.
Job Location: Cardiff
Job Type: Permanent
Remuneration: Competitive salary taking into account skills, experience and qualifications
We have an exciting opportunity for Customer Service Advisors in Cardiff & UK Wide. Are you ready for a new challenge and passionate about delivering top-notch customer service? Do you have a keen eye for detail? If you enjoy being part of a supportive team with a caring culture, value a flexible work/life balance, and are interested in long-term career growth with a company recognised as a '2024 Top UK Insurance Employer' by IBUK, we have the perfect opportunity for you!
Join our global business and be part of a fun, inclusive team. No prior experience is necessary as full training will be provided. We are looking for dedicated and passionate customer-focused colleagues to join our 24/7, 365 days a year telephone-based team, with variable shift patterns between 7:00am and 10pm. This role will be based in our Cardiff office on a hybrid basis, 2 days a week in the office (this is shift dependent).
Some of the perks of working at Sedgwick:
- Hybrid opportunities available
- Supportive and friendly team to help you develop in the role
- Excellent career opportunities
Typical day in the life as a Customer Service Advisor:
- Handling inbound calls from customers for a variety of queries
- Dealing with multiple clients to deliver the best service we can offer
- Working with suppliers and parts
- Providing excellent customer service at all times
If you are a proactive and adaptable individual with a commitment to excellent service, we would love to hear from you!
The skills you will have when you apply:
- Excellent communication skills, both written and verbal.
- Ability to work in a fast-paced environment.
- Computer literacy - you'll be using a variety of in-house databases!
- Enthusiasm and a genuine desire to learn.
- A can-do attitude.
What we'll give you for this role:
- Competitive salary taking into account skills, experience and qualifications
- A Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing
- Group Income Protection
- Other benefits
- Voluntary flexible benefits - green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
- Discounts on various products and services
This isn't just a position, it's a pivotal role in shaping our industry. At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education - all available to you starting from your very first day.
You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.
Next steps for you: Think we'd be a great match? Apply now - we want to hear from you. The first stage interview will be an easy-to-complete on-demand interview, giving you the opportunity to sell yourself and prepare in your own time. If successful, you will then be invited to a Teams meeting with the hiring manager.
If you're unsure whether you have all the skills needed then do apply - we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.
Customer Service Advisor in Cardiff employer: Sedgwick Claims Management Services Ltd
Sedgwick Claims Management Services Ltd is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With flexible working options and a comprehensive training programme, employees are empowered to excel in their roles while enjoying benefits such as private healthcare and a self-invested personal pension scheme, making it a rewarding place to build a career in Lee-on-the-Solent.
Contact Details:
Sedgwick Claims Management Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sedgwick Claims Management Services Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sedgwick Claims Management Services Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sedgwick Claims Management Services Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Sedgwick Claims Management Services Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sedgwick Claims Management Services Ltd!
How to prepare for a job interview at Sedgwick Claims Management Services Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
