At a Glance
- Tasks: Support IT services in a school environment and build strong relationships with users.
- Company: Join Sedgehill Academy, part of United Learning's vibrant community.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to work across multiple schools in the cluster.
- Why this job: Make a difference in education by providing essential IT support to teachers and students.
- Qualifications: Experience in IT support, strong troubleshooting skills, and a customer-focused attitude.
The predicted salary is between 32000 - 36000 £ per year.
Location: Sedgehill Academy, Beckenham Hill, London
Salary: £32,000-36,000 per annum, depending on experience
Work Pattern: 37.5 hours per week, all year round
Contract type: Permanent
We are seeking a knowledgeable IT Service Technician to be based primarily at Sedgehill Academy within United Learning’s South-East London Cluster. Prior experience in a school environment is desirable, and a demonstrable customer‑focused approach is essential. As the ‘face of IT’, you will build strong relationships with users of all abilities and levels of seniority.
Qualifications and Experience:
- Experience working in an IT customer facing environment
- Solid troubleshooting skills across hardware, software and peripherals
- Familiarity with Windows devices and Microsoft 365 applications
- Working knowledge of user administration in Active Directory and Entra ID
- Good customer‑service and communication skills, with the ability to support non‑technical users
- Relevant IT qualification/s (e.g., Level 3/4, A+, apprenticeship)
Professionalism in manner, conduct, and appearance is key. A proactive, ‘can‑do’ attitude and strong interpersonal skills will enable you to succeed in supporting teachers to deliver the best outcomes for our pupils. This role also requires a high level of literacy, as all written communication must adhere to Standard English.
Your primary place of work and responsibility will be Sedgehill Academy. However, you will also be required to visit other cluster schools—Conisborough College, The John Roan School, and Bacon’s College. On occasion, you may also be asked to support other United Learning schools within a reasonable travelling distance.
Sedgehill Academy is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Any successful applicant will be required to undertake an Enhanced Disclosure check by the Disclosure & Barring Service (DBS).
We foster an inclusive culture that promotes equality of opportunity and values diversity creating an environment where the rights and dignity of all members of our community are respected. We promote a culture that allows staff to grow and flourish, regardless of gender, ethnicity, religion, age, and all other aspects of diversity and therefore welcome and encourage applications from diverse backgrounds to join our team.
IT Service Technician in London employer: Sedgehill Academy
At Sedgehill Academy, we pride ourselves on being an excellent employer that values inclusivity and professional growth. Our supportive work culture encourages collaboration and innovation, providing IT Service Technicians with opportunities to develop their skills while making a meaningful impact on the educational experience of our students. Located in the vibrant community of Beckenham Hill, London, we offer competitive salaries and a commitment to safeguarding and promoting the welfare of children, ensuring a rewarding and fulfilling career path for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Technician in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sedgehill Academy values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sedgehill Academy might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sedgehill Academy!
✨Direct Apply to Sedgehill Academy
Let's not forget to apply directly through the Sedgehill Academy website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Technician in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sedgehill Academy.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sedgehill Academy. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sedgehill Academy
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
