Business Coordinator in Stockton-on-Tees

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We are looking for a passionate and knowledgeable Business Coordinator to join our exciting and busy team! At ARC we embrace diversity, we develop our people, we care for our visitors, we think about our impact and we are proud of our sport.

Who is Sedgefield Racecourse? One of the country's friendliest racecourses, with a reputation for a warm, relaxed atmosphere. Set in the beautiful Durham countryside, Sedgefield Racecourse hosts 20 fixtures over the year and is also available for venue hire.

About the role: The Business Coordinator will play a key role in supporting the commercial and administrative operations of the racecourse, ensuring the smooth delivery of both racing and non-racing business activities. Acting as the primary on-site point of contact, the role will liaise closely with the regional sales hub, delivery teams, and clients to coordinate commercial packages from initial enquiry through to final delivery. This includes ensuring clear communication, accurate information flow, and a high standard of client service throughout the process.

Working in partnership with the General Manager, the Business Coordinator will support all site-based commercial activity, including representing the venue, conducting show-rounds, and coordinating non-central and local suppliers. The role will also be responsible for ensuring all site-specific sales and marketing collateral is available, up to date, and presented professionally, alongside maintaining and updating relevant systems and records.

This role is office-based for 24 hours per week, worked over 4 days out of 5. The anticipated working pattern is Tuesday to Friday, 9:00am-3:00pm, although flexibility can be discussed for the right candidate.

Responsibilities for the successful Business Coordinator include (but are not limited to):

• Represent the racecourse in an appropriate and professional manner dealing with a variety of clients and requests.
• Act as the on-site coordination for delivery of restaurant, hospitality (race day) and EVH activity working closely with the sales hub and delivery teams.
• Acting as client liaison to coordinate final booking details with smooth communication to the delivery team.
• Acting as account handler for specific existing client business, used to dealing directly with the racecourse.
• Liaison with finance, final details to ensure accurate invoicing, ensuring before-the-day payments have been made.
• Work closely with operations and the delivery team to ensure accurate pre-race-day / pre-event setup and deliveries, briefing where necessary.
• Coordination of localised and group-wide sponsorship collateral provision and activation.
• Ensuring marketing collateral is appropriate, up to date and in good supply.
• Management of direct-to-site communication and flow of enquiry.
• Work with General Manager in representing the business to the local community.
• All business-related tasks within reasonable scope of the role.

The person we are looking for as a Business Coordinator has:

• Educated to A-level standard or equivalent. Business/event qualification preferred.
• At least 2 years working in a business or commercial coordination role, or as a business developer wanting to move into coordination.
• Highly organised, with the ability to manage multiple projects in a multi-stakeholder environment, to tight timescales.
• Client and account management experience.
• The ability and flair to showcase a site or an event for business show rounds.
• Proven experience in working with multiple teams, coming together to provide a high-quality service acting as the point-person on-site to ensure high-quality service delivery.
• Numerate, with good IT skills including MS Office products.
• Affable and presentable, with experience in working with high-value clients, with a proven ability to engender trust and respect.
• Self-starting and tenacious, with a can-do attitude turning your hand to any reasonable project or activity.
• Previous effective sales experience an advantage.

Work Perks of being a Business Coordinator with us at ARC:

• 2 Annual Members passes, giving access to over 1500 racedays.
• Hotel Discounts and Complimentary Golf.
• Annual leave starting at 22 days increasing up to 28 in line with length of service (pro-rata for part-time employees).
• Pension & Group life assurance schemes.
• Healthshield including 24hr GP & EAP and so much more!

We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today!

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.