Strategic Account Manager, EMEA

About Sedex

Sedex is a trusted partner for over 100,000 businesses worldwide, helping them create socially and environmentally sustainable supply chains. Through our platform's powerful data insights and expert guidance, we simplify the management, assessment, and reporting of sustainability performance. Our Vision is to be a leader in making global supply chains more socially and environmentally sustainable. Our Mission is to provide data-driven insights, accessible tools, and exceptional services that support businesses in improving environmental, social, and governance (ESG) performance and outcomes.

The role

We are seeking a Strategic Account Manager to join our EMEA AM Team. In this role, you will lead the business relationship and customer journey for a portfolio of strategic and high-profile customers. You will be responsible for building long-term relationships through the creation of collaborative opportunities that embed Sedex as a critical business partner, driving shared value and profitability over the long term.

Key Responsibilities

• Define and develop the customer retention and growth strategy.
• Produce and embed individual Account Management Plans for every customer, setting out defined goals and measures of success.
• Develop a pipeline of opportunities to manage and measure business growth, retention forecasting and customers at risk.
• Set and manage customer expectations and service level agreements, ensuring that all key internal stakeholders are engaged and supportive of the approach.
• Explore and expand the relationship between Sedex and the customer, through engaging and demonstrating the value of Sedex beyond the operational team.
• Proactively explore up-sell opportunities throughout your customer base and deliver against revenue KPI’s.
• Actively collaborate in the optimisation of the customer experience journey by sharing knowledge about customer behaviours, problems/challenges they are facing and work with the Sedex product teams to explore sustainable solutions.
• Take overall ownership of every opportunity won, working closely & collaborating with a variety of internal business teams, ensuring that opportunities are delivered with high customer satisfaction.
• Manage customer renewals and contract negotiations in accordance with internal governance and processes.
• Promote and embed new tools and services across your customer base.
• Manage multiple stakeholders, ensuring that you expose customers to key business experts to share insights, industry challenges and future plans.

Knowledge, Skills & Experience

• 5+ years’ experience in an account management or sales role.
• Results driven, target focused and able to prove experience of growing accounts.
• To be driven to work in a fast-paced, ambiguous, ever-changing start-up environment, and can organise & prioritise your work independently.
• The role carries annual targets broken down quarterly/monthly and requires high levels of opportunity and pipeline management skills.
• The ideal candidate will be able to demonstrate experience in managing a full sales cycle successfully and to demonstrate that targets can be met (ideally overachieved).
• Experience in creating and strengthening customer and internal relationships.
• Demonstrable experience of managing executive relationships with the enterprise and strategic accounts, building rapport and confirming Sedex as a critical partner to our customer base.
• Innovative and creative in finding solutions that will exceed customer expectations.
• Critical and creative thinking, with the ability to be agile in an ever-changing environment.
• Able to demonstrate practical experience of analysing and improving processes that involve both internal and external parties.
• Strong listening skills and ability to communicate effectively and adapt style to all levels of subject understanding.
• Excellent information gathering and verbal/written presentation skills as well as meticulous attention to detail.
• Knowledge of Salesforce, Microsoft Office and ideally Gainsight.
• Knowledge of procurement systems, Responsible Sourcing and SaaS is an asset but not mandatory.
• Proven track record of taking ownership, meeting targets and driving results.