At a Glance
- Tasks: Engage suppliers through calls and emails to boost membership and sustainability.
- Company: Join a dynamic team at Sedex, focused on customer success.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Collaborative culture with opportunities for personal and professional development.
- Why this job: Make a real impact by helping suppliers improve their sustainability performance.
- Qualifications: 2+ years in B2B sales, fluent in Polish and English, strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
The role is part of the Customer Success team, dedicated to growing our Supplier membership. In this position, you will proactively engage prospective and lapsed supplier members through outbound calls and emails, with the goal of converting them to active membership. We are looking for someone who thrives in a KPI-driven environment and can effectively communicate the value of Sedex membership in helping suppliers improve their sustainability performance.
Main Responsibilities
- Outbound Sales & Engagement: Conduct outbound calls and email outreach as part of Supplier Engagement Projects, building strong relationships with non-members and lapsed members to drive new registrations and reactivations. Use effective questioning techniques to assess prospects' understanding of Sedex and tailor outreach accordingly.
- Project Delivery & Reporting: Manage assigned projects independently, meeting agreed call volumes and project targets, and ensuring all projects have accurate, up-to-date statistical reports.
- Customer & Product Understanding: Develop a strong understanding of customers' business needs and Sedex’s platform to effectively communicate value and maximise customer benefit.
- Cross-Functional Collaboration: Work closely with the Customer Success Manager and liaise with other Sedex teams to fulfil customer requests, support customer-focused initiatives, and share insights to help improve processes and close gaps in customer experience.
- Issue Management: Escalate issues promptly, follow through to resolution, and support root cause analysis to prevent recurrence.
Knowledge, Skills & Experience
- Sales: 2+ years' experience in a proactive B2B sales role, with a strong track record of exceeding KPIs and monthly targets, converting leads by phone, and nurturing customers—even when product knowledge is limited.
- Language Fluency: Polish & English.
- Communication & Languages: Excellent verbal and written communication skills, with the ability to handle objections professionally.
- Project & Operational Skills: Demonstrated ability to manage multiple projects simultaneously, work in a structured, goal-oriented environment, and take ownership to deliver both personal and team results.
- Problem-Solving & Process Improvement: Strong analytical, critical, and creative thinking skills, with experience improving processes that involve internal and external stakeholders.
- Customer Focus: A passion for helping customers and providing a best-in-class service experience.
- Tools & Systems: Proficiency with Microsoft Office and CRM platforms, including Salesforce.
Customer Success Executive (Polish Speaker) Customer Success (CS) · UK · in London employer: Sedex
At Sedex, we pride ourselves on being an exceptional employer that fosters a dynamic and supportive work culture. Our Customer Success team is dedicated to employee growth, offering comprehensive training and development opportunities to enhance your skills in a KPI-driven environment. Located in the UK, we provide a collaborative atmosphere where your contributions directly impact our mission of improving sustainability performance for suppliers, making your work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive (Polish Speaker) Customer Success (CS) · UK · in London
✨Tip Number 1
Get to know the company inside out! Research Sedex and understand their mission, values, and how they help suppliers improve sustainability. This knowledge will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your pitch! Since this role is all about outbound sales, rehearse how you would engage potential members. Focus on how to communicate the value of Sedex membership clearly and confidently—this will set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Customer Success Executive position.
We think you need these skills to ace Customer Success Executive (Polish Speaker) Customer Success (CS) · UK · in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Executive role. Highlight your sales experience and how it aligns with our mission at StudySmarter. We want to see how you can help us grow our Supplier membership!
Showcase Your Communication Skills:Since this role involves a lot of outreach, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to show us you can handle objections and engage effectively with potential members.
Highlight Your KPI Experience:We love candidates who thrive in a KPI-driven environment! Be sure to mention any past experiences where you've exceeded targets or successfully managed projects. This will show us that you're ready to hit the ground running in our fast-paced team.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Sedex
✨Know Your Stuff
Make sure you have a solid understanding of Sedex and its value proposition. Familiarise yourself with how the platform helps suppliers improve their sustainability performance. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Pitch
Since this role is sales-focused, practice your communication skills. Prepare a brief pitch about how you would engage a prospective supplier member. Use effective questioning techniques to demonstrate your ability to tailor your approach based on their needs.
✨Show Off Your KPIs
Be ready to discuss your past experiences in a KPI-driven environment. Bring specific examples of how you've exceeded targets in previous roles. This will highlight your sales experience and your ability to thrive under pressure.
✨Collaboration is Key
Emphasise your ability to work cross-functionally. Share examples of how you've collaborated with other teams to enhance customer experience or resolve issues. This shows that you understand the importance of teamwork in achieving customer success.
