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For Companies At a Glance
- Tasks: Engage with suppliers to boost membership and improve sustainability performance.
- Company: Join Sedex, a leader in sustainable supply chains with a global impact.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic team environment focused on innovation and customer success.
- Why this job: Make a difference by helping businesses achieve their sustainability goals.
- Qualifications: 2+ years in B2B sales, fluent in Polish and English.
The predicted salary is between 30000 - 40000 ÂŁ per year.
About Sedex
Sedex is a trusted partner for over 100,000 businesses worldwide, helping them create socially and environmentally sustainable supply chains. Through our platform's powerful data insights and expert guidance, we simplify the management, assessment, and reporting of sustainability performance. Our vision is to be a leader in making global supply chains more socially and environmentally sustainable. Our mission is to provide data‑driven insights, accessible tools, and exceptional services that support businesses in improving environmental, social, and governance (ESG) performance.
The role
As part of the Customer Success team, we are seeking to fill a sales‑focused role dedicated to growing our Supplier membership. In this position, you will proactively engage prospective and lapsed supplier members through outbound calls and emails, with the goal of converting them to active membership. You will thrive in a KPI‑driven environment and effectively communicate the value of Sedex membership in helping suppliers improve their sustainability performance.
Main Responsibilities
- Outbound Sales & Engagement: Conduct outbound calls and email outreach as part of Supplier Engagement Projects, building strong relationships with non‑members and lapsed members to drive new registrations and reactivations. Use effective questioning techniques to assess prospects’ understanding of Sedex and tailor outreach accordingly.
- Project Delivery & Reporting: Manage assigned projects independently, meeting agreed call volumes and project targets, and ensuring all projects have accurate, up‑to‑date statistical reports.
- Customer & Product Understanding: Develop a strong understanding of customers’ business needs and Sedex’s platform to effectively communicate value and maximize customer benefit.
- Cross‑Functional Collaboration: Work closely with the Customer Success Manager and liaise with other Sedex teams to fulfill customer requests, support customer‑focused initiatives, and share insights to help improve processes and close gaps in customer experience.
- Issue Management: Escalate issues promptly, follow through to resolution, and support root cause analysis to prevent recurrence.
Knowledge, Skills & Experience
- Sales: 2+ years’ experience in a proactive B2B sales role, with a strong track record of exceeding KPIs and monthly targets, converting leads by phone, and nurturing customers—even when product knowledge is limited.
- Language Fluency: Polish & English.
- Communication & Languages: Excellent verbal and written communication skills, with the ability to handle objections professionally.
- Project & Operational Skills: Demonstrated ability to manage multiple projects simultaneously, work in a structured, goal‑oriented environment, and take ownership to deliver both personal and team results.
- Problem‑Solving & Process Improvement: Strong analytical, critical, and creative thinking skills, with experience improving processes that involve internal and external stakeholders.
- Customer Focus: A passion for helping customers and providing a best‑in‑class service experience.
- Tools & Systems: Proficiency with Microsoft Office and CRM platforms, including Salesforce.
Our Culture
- Respect Each Other: Belief that a foundation of mutual respect is essential to creating a positive and inclusive environment.
- Customer‑Driven: Passionate about delivering exceptional value to customers, listening to their needs, understanding challenges, and continuously adapting solutions to empower customers to achieve sustainability goals.
- Thinking Creatively: Innovation is at the heart of our work, encouraging creative problem‑solving and embracing new ideas that challenge the status quo.
- Take Ownership: Empowerment to take responsibility for actions and outcomes with confidence and proactive contribution.
- Deliver Results: Commitment to delivering tangible, impactful outcomes for customers, business, and society at large.
Customer Success Executive (Polish Speaker) in London employer: Sedex
Contact Detail:
Sedex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive (Polish Speaker) in London
✨Tip Number 1
Get to know Sedex inside out! Familiarise yourself with their platform and the value it brings to suppliers. This way, when you chat with potential members, you can confidently highlight how joining Sedex can boost their sustainability performance.
✨Tip Number 2
Practice your pitch! Role-play with a friend or in front of a mirror. The more comfortable you are with your delivery, the better you'll engage with prospects during those outbound calls and emails.
✨Tip Number 3
Set clear goals for each day. Whether it's the number of calls to make or emails to send, having targets will keep you focused and motivated. Plus, it aligns perfectly with that KPI-driven environment Sedex thrives in!
✨Tip Number 4
Don’t forget to leverage our website for applications! It’s a great way to showcase your enthusiasm for the role and connect directly with the team at Sedex. Plus, it shows you’re proactive—just what they’re looking for!
We think you need these skills to ace Customer Success Executive (Polish Speaker) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Executive role. Highlight your sales experience and how it aligns with Sedex's mission of improving sustainability performance. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of outreach, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to show us you can handle objections and engage effectively with potential members.
Highlight Your Problem-Solving Abilities: We love candidates who can think critically and creatively! Share examples of how you've improved processes or resolved issues in previous roles. This will show us that you can take ownership and deliver results in a fast-paced environment.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're proactive—just what we like to see!
How to prepare for a job interview at Sedex
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Sedex and its mission. Familiarise yourself with their platform and how it helps businesses improve sustainability performance. This will not only show your interest but also help you answer questions more effectively.
✨Show Off Your Sales Skills
Since this role is sales-focused, be ready to discuss your previous sales experiences. Prepare specific examples of how you've exceeded KPIs or converted leads in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Practice Your Polish
As a Polish speaker, you'll need to demonstrate your language skills during the interview. Practice answering common interview questions in Polish to ensure you're comfortable switching between languages. This will help you communicate effectively and show your fluency.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if Sedex is the right fit for you. Plus, it can spark a great conversation!