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For Companies At a Glance
- Tasks: Support customers with product and technical queries via email, phone, and live chat.
- Company: Join Sedex, a leader in sustainable supply chains with a global impact.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a difference by helping businesses improve their sustainability performance.
- Qualifications: Fluent in French and English, with customer support experience.
- Other info: Dynamic team culture focused on respect, creativity, and delivering results.
The predicted salary is between 30000 - 42000 £ per year.
About Sedex
Sedex is a trusted partner for over 95,000 businesses worldwide, helping them create socially and environmentally sustainable supply chains. Through our platform's powerful data insights and expert guidance, we simplify the management, assessment, and reporting of sustainability performance. Our Vision is to be a leader in making global supply chains more socially and environmentally sustainable. Our Mission is to provide data-driven insights, accessible tools, and exceptional services that support businesses in improving environmental, social, and governance (ESG) performance and outcomes.
The role
We are looking for a French speaker to join our Customer Excellence Team. This role will provide existing customers with a high level of product, service, and technical support by being the first point of contact over email, telephone and live chat. This is a permanent role in a hybrid model, with the expectation of attending to the office in Central London at least once a week.
Key Responsibilities
- First point of contact to provide Sedex related information and assist with system related technical email and phone queries.
- Welcoming new suppliers to Sedex and guide them in the use of Sedex tools & services.
- Engaging and promoting tools & services launches with customers.
- Providing guidance and training on Sedex tools.
- Delivering excellence in service and experience, ensuring suppliers renew on time.
- Promote the benefits of Sedex membership and support customers in maximising the value of Sedex.
- Respond to all enquiries within published Service Level Agreements (SLA's) while meeting first call resolution targets.
- Log and process all member related enquiries within the CRM system.
- Providing language support to customers. Any languages in addition to English are valuable.
- Regularly assess and work to update support materials in collaboration with the training team.
- Liaising with finance on payments and refunds plus other additional admin.
Knowledge, Skills & Experience
- Fluency in English and French.
- Confident in IT Systems, CRM’s and Microsoft Office packages.
- 1-2 years of experience in customer support roles with client interaction over telephone, email and live chat.
- Customer focused attitude and service mentality.
- Demonstrated ability to achieve KPIs and work within a target driven environment.
- Professional and flexible attitude, with good interpersonal skills.
- Critical thinking, problem-solving and creativity to identify solutions.
- Good knowledge retention and excellent organisational skills.
Our culture
At Sedex, our approach to business and culture is firmly rooted in our core values, which guide everything we do:
- Respect Each Other: We believe that a foundation of mutual respect is essential to creating a positive and inclusive environment.
- Customer-Driven: We are passionate about delivering exceptional value to our customers. By listening to their needs, understanding their challenges, and continuously adapting our solutions, we aim to empower them to achieve their sustainability goals and drive positive change in their supply chains.
- Thinking Creatively: Innovation is at the heart of our work. We encourage creative problem-solving and embrace new ideas that challenge the status quo. This mindset allows us to continuously improve our products and services, offering fresh and effective solutions to complex sustainability and ethical sourcing issues.
- Take Ownership: We empower our team members to take responsibility for their actions and outcomes. Every person at Sedex is encouraged to own their work, make decisions with confidence, and contribute proactively to the success of the team and the business.
- Deliver Results: We are results-oriented and committed to delivering tangible, impactful outcomes for our customers, our business, and society at large.
Privacy Policy
Sedex is committed to protecting the privacy of its website users and members. Sedex uses any personal information you submit to us in accordance with this policy. The General Data Protection Regulation (GDPR) requires us to ensure that any personal information you provide us is processed fairly and lawfully. Sedex is the data controller in relation to any personal information you submit.
Customer Excellence Executive (French speaker) Customer Excellence (CE) · UK · in London employer: Sedex
Contact Detail:
Sedex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Excellence Executive (French speaker) Customer Excellence (CE) · UK · in London
✨Tip Number 1
Get to know the company inside out! Research Sedex's mission and values, and think about how your skills align with their goals. This will help you stand out in interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your French! Since this role requires fluency, brush up on your language skills, especially in a customer service context. Role-play common scenarios you might encounter to build confidence.
✨Tip Number 3
Network like a pro! Connect with current or former Sedex employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Customer Excellence Team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Sedex.
We think you need these skills to ace Customer Excellence Executive (French speaker) Customer Excellence (CE) · UK · in London
Some tips for your application 🫡
Show Your Passion for Customer Excellence: When writing your application, let us see your enthusiasm for customer service! Share examples of how you've gone above and beyond to help customers in previous roles. We love candidates who are genuinely excited about making a difference.
Tailor Your Application: Make sure to customise your application to highlight your skills that match the job description. Use keywords from the listing, especially around customer support and technical assistance, so we can see you're a perfect fit for our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see your qualifications and experience at a glance!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sedex
✨Know Your Stuff
Make sure you understand Sedex's mission and values. Familiarise yourself with their platform and the services they offer. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Language Skills
As a French speaker, highlight your language proficiency during the interview. Be prepared to demonstrate your ability to communicate effectively in both English and French, especially in customer support scenarios.
✨Prepare for Customer Scenarios
Think of examples from your previous experience where you provided excellent customer service. Be ready to discuss how you handled difficult situations or resolved customer issues, as this will showcase your problem-solving skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows that you're engaged and interested in how you can contribute to Sedex's goals, particularly in promoting sustainability and customer excellence.
