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- Tasks: Engage suppliers through calls and emails to boost membership and sustainability.
- Company: Join a dynamic team focused on customer success and sustainability.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on personal and team success.
- Why this job: Make a real difference in supplier sustainability while developing your sales skills.
- Qualifications: 2+ years in B2B sales, fluent in Polish and English, strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The role involves being part of the Customer Success team, focusing on growing Supplier membership. You will proactively engage prospective and lapsed supplier members through outbound calls and emails, aiming to convert them to active membership. We seek someone who thrives in a KPI-driven environment and can effectively communicate the value of Sedex membership in helping suppliers improve their sustainability performance.
Main Responsibilities
- Outbound Sales & Engagement: Conduct outbound calls and email outreach as part of Supplier Engagement Projects, building strong relationships with non-members and lapsed members to drive new registrations and reactivations. Use effective questioning techniques to assess prospects' understanding of Sedex and tailor outreach accordingly.
- Project Delivery & Reporting: Manage assigned projects independently, meeting agreed call volumes and project targets, and ensuring all projects have accurate, up-to-date statistical reports.
- Customer & Product Understanding: Develop a strong understanding of customers' business needs and Sedex’s platform to effectively communicate value and maximise customer benefit.
- Cross-Functional Collaboration: Work closely with the Customer Success Manager and liaise with other Sedex teams to fulfil customer requests, support customer-focused initiatives, and share insights to help improve processes and close gaps in customer experience.
- Issue Management: Escalate issues promptly, follow through to resolution, and support root cause analysis to prevent recurrence.
Knowledge, Skills & Experience
- Sales: 2+ years' experience in a proactive B2B sales role, with a strong track record of exceeding KPIs and monthly targets, converting leads by phone, and nurturing customers—even when product knowledge is limited.
- Language Fluency: Polish & English.
- Communication & Languages: Excellent verbal and written communication skills, with the ability to handle objections professionally.
- Project & Operational Skills: Demonstrated ability to manage multiple projects simultaneously, work in a structured, goal-oriented environment, and take ownership to deliver both personal and team results.
- Problem-Solving & Process Improvement: Strong analytical, critical, and creative thinking skills, with experience improving processes that involve internal and external stakeholders.
- Customer Focus: A passion for helping customers and providing a best-in-class service experience.
- Tools & Systems: Proficiency with Microsoft Office and CRM platforms, including Salesforce.
Customer Success Executive (Polish Speaker) Customer Success (CS) · UK · employer: Sedex
Contact Detail:
Sedex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive (Polish Speaker) Customer Success (CS) · UK ·
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Sedex’s mission and values. This way, you can show how your skills align with their goals, especially in helping suppliers improve sustainability.
✨Tip Number 2
Practice your pitch! Since this role is all about engaging with potential members, rehearse how you’d communicate the value of Sedex membership. Make it sound natural and enthusiastic—this will help you stand out!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on the interview process and what it’s really like to work in the Customer Success team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Customer Success Executive (Polish Speaker) Customer Success (CS) · UK ·
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your sales experience and how it aligns with our Customer Success role. We want to see how you can help us grow our Supplier membership!
Showcase Your Communication Skills: Since this role involves a lot of outreach, demonstrate your excellent verbal and written communication skills in your application. Use clear, concise language and maybe even include examples of how you've handled objections in the past.
Highlight Your Project Management Experience: We love candidates who can juggle multiple projects! Share any relevant experiences where you've managed projects or met KPIs, as this will show us you're ready for the fast-paced environment at StudySmarter.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. We can't wait to hear from you!
How to prepare for a job interview at Sedex
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Sedex and its value proposition. Familiarise yourself with how the platform helps suppliers improve their sustainability performance. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Pitch
Since this role is sales-focused, practice how you would engage a prospective supplier member. Prepare a brief pitch that highlights the benefits of Sedex membership. Role-playing with a friend can help you refine your approach and get comfortable with handling objections.
✨Showcase Your KPIs
Be ready to discuss your past sales experiences and how you've exceeded KPIs in previous roles. Use specific examples to illustrate your success in converting leads and nurturing customer relationships. This will demonstrate your ability to thrive in a KPI-driven environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the Customer Success team and how they collaborate with other departments. This shows that you're not just interested in the role, but also in how you can contribute to the overall success of the company. Plus, it gives you a chance to assess if the company culture aligns with your values.