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For Companies At a Glance
- Tasks: Deliver top-notch customer support and enhance member satisfaction for Sedex's global clientele.
- Company: Join Sedex, a leader in sustainable supply chains with a mission to drive positive change.
- Benefits: Enjoy a supportive work culture, career growth opportunities, and the chance to make a real impact.
- Why this job: Be part of a team that champions sustainability and helps businesses thrive ethically.
- Qualifications: 3+ years in customer service, strong communication skills, and a passion for helping others.
- Other info: Work in an inclusive environment that values diversity and promotes respect.
The predicted salary is between 36000 - 60000 £ per year.
About Sedex
Sedex is a trusted partner for over 95,000 businesses worldwide, helping them create socially and environmentally sustainable supply chains. Through our platform's powerful data insights and expert guidance, we simplify the management, assessment, and reporting of sustainability performance. Our Vision is to be a leader in making global supply chains more socially and environmentally sustainable. Our Mission is to provide data-driven insights, accessible tools, and exceptional services that support businesses in improving environmental, social, and governance (ESG) performance and outcomes.
The role
As Customer Operations Specialist in UK, you will work as part of a global team to deliver excellence in customer support, by optimising the value of the Sedex membership for 1250+ buyer customers below £1 billion turnover. Your primary tasks will include maintaining & improving customer satisfaction leading to high levels of retention. Taking ownership of customer enquiries, working across the team and other internal business units to effectively and efficiently solve queries in a timely manner. Working closely with the rest of the team, you will play a key role in delivering operational support to members across the UK region serving as their regional representative and advocate.
Key Responsibilities
- Provide Sedex related information and assist with system related technical email and phone queries.
- Liaise with other Sedex departments to ensure customer’s requests are fulfilled with set deadlines.
- Promote any platform updates, tools & services launches with customers.
- Take customers through the renewal cycle successfully and chase late payments.
- Deliver project-based work for customers to enhance the value of their membership.
- Identify additional revenue opportunities and work closely with the Customer Operations Sales Lead to close and deliver to a successful outcome.
- Promote the benefits of Sedex membership and support customers in maximising the value of Sedex.
- Escalation of issues in a timely manner and undertake necessary steps to ensure resolution and root cause analysis.
- Respond to all enquires within published Service Level Agreements (SLA's) while meeting 1st call resolution targets.
- Log and process all member related enquires within the CRM system (site moves, account restructures, account set ups, and all other customer touch points).
Knowledge, Skills & Experience
- 3+ years experience in a customer focused role, preferably on a global basis.
- Experience in developing a range of productive relationships with the ability to work in a team and independently, delivering against team and individual KPIs.
- Demonstrative operational experience and proven project coordination skills showing capable of managing multiple tasks.
- Able to prioritise and work in an organised fashion.
- A passion for helping customers and a dedication to providing a best-in-class service experience.
- Analytical problem solving skills with a proactive approach to challenges.
- Able to communicate effectively and adapt style to all levels of subject understanding.
- Ability to listen and understand customer challenges and work across the team to resolve issues.
- Excellent information gathering and verbal / written presentation skills.
- Knowledge of Salesforce and / or Gainsight CS preferred.
- Microsoft Office knowledge.
- Proven track record of taking ownership and driving results.
Our culture
At Sedex, we are passionate about helping businesses become truly sustainable and ethical across their operations and supply chains. We believe that all people have the right to a safe workplace, where they are treated with respect and paid fair wages, free of harassment and discrimination. We strive to achieve these beliefs through inclusive behaviours that embody our values of being collaborative, responsible, transparent, quality driven and committed to service excellence. We want everyone to feel they can be themselves and thrive at work - in every country, in everything we do, every day. We are focused on providing a culture characterised by inclusive everyday behaviours built on a foundation of respect and appreciation for diversity in all its forms.
Privacy Policy
Sedex is committed to protecting the privacy of its website users and members. Sedex uses any personal information you submit to us in accordance with this policy. The General Data Protection Regulation (GDPR) requires us to ensure that any personal information you provide us is processed fairly and lawfully. Sedex is the data controller in relation to any personal information you submit.
Customer Operations Specialist, UK employer: Sedex
Contact Detail:
Sedex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Specialist, UK
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sedex on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Sedex's mission and values. We want to show that we’re not just a good fit for the role, but also for the company’s ethos.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. This will help us nail our responses and boost our confidence before the real deal.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in their minds. Plus, it shows we’re genuinely interested in the role and appreciate their time.
We think you need these skills to ace Customer Operations Specialist, UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer-focused roles. We want to see how your skills align with our mission of supporting sustainable supply chains.
Showcase Your Problem-Solving Skills: In your application, share examples of how you've tackled customer queries or challenges in the past. We love candidates who can demonstrate analytical problem-solving skills and a proactive approach!
Highlight Teamwork and Independence: We value collaboration, so mention any experiences where you’ve worked effectively in a team as well as independently. This will show us that you can thrive in our global team environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Sedex
✨Know Your Stuff
Before the interview, make sure you understand Sedex's mission and values. Familiarise yourself with their platform and how it helps businesses improve their sustainability performance. This will show your genuine interest in the role and the company.
✨Showcase Your Customer Focus
Prepare examples from your past experience that highlight your dedication to customer service. Think about times when you went above and beyond to resolve a customer's issue or improve their experience. This is crucial for a Customer Operations Specialist.
✨Be Ready to Problem-Solve
Since the role involves handling customer queries and resolving issues, be prepared to discuss how you approach problem-solving. You might even want to practice a few scenarios where you can demonstrate your analytical skills and proactive mindset.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, how success is measured in the role, or what challenges the team is currently facing. This shows your enthusiasm and willingness to engage with the company's goals.