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For Companies At a Glance
- Tasks: Build and nurture long-term relationships with customers while driving satisfaction and retention.
- Company: Join Sedex, a leader in sustainable supply chains with a global impact.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a difference by helping businesses improve their sustainability performance.
- Qualifications: 4+ years in account management or sales with a proven track record.
- Other info: Dynamic startup environment with a focus on innovation and customer success.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Sedex
Sedex is a trusted partner for over 95,000 businesses worldwide, helping them create socially and environmentally sustainable supply chains. Through our platform's powerful data insights and expert guidance, we simplify the management, assessment, and reporting of sustainability performance. Our Vision is to be a leader in making global supply chains more socially and environmentally sustainable. Our Mission is to provide data-driven insights, accessible tools, and exceptional services that support businesses in improving environmental, social, and governance (ESG) performance and outcomes.
The role
We are seeking an Account Manager to join our AM Team in the UK. In this role, you will build and nurture long‑term, trusted relationships with a portfolio of customers, driving high levels of retention and satisfaction. You will develop a deep understanding of your customers' goals and objectives, embedding Sedex and our wider offering to deliver value at every stage of their journey. You will be responsible for achieving additional revenue targets within Sedex's existing customer base by promoting and selling tools and services beyond standard membership offerings. Acting as the primary point of contact for your accounts, you will collaborate closely with key internal stakeholders to ensure a consistently high‑quality customer experience.
Key Responsibilities
- Act as the primary point of contact for customer accounts, ensuring client needs are met and business objectives achieved.
- Build and maintain strong, long‑term customer relationships as a trusted advisor.
- Identify and secure growth opportunities, achieving additional revenue targets.
- Manage the full sales cycle, including pitching, negotiations, and contracts.
- Maintain accurate records of all sales activity in the CRM.
- Ensure timely and successful delivery of solutions aligned to customer needs.
- Forecast renewals, pipeline, and risks accurately.
- Own and resolve customer issues promptly, balancing customer and business needs.
- Collaborate with internal teams to deliver opportunities with high customer satisfaction.
- Manage renewals and contract negotiations in line with internal processes.
- Promote new tools, services, and events across your customer base.
- Continuously seek ways to improve processes and the customer journey.
Qualifications
- 4+ years experience in account management or sales.
- Proven track record of growing accounts and exceeding targets.
- Comfortable working in a fast‑paced, evolving startup environment.
- Strong pipeline management and full sales cycle experience.
- Excellent relationship‑building skills, including with senior stakeholders.
- Customer‑focused, innovative, and solutions‑oriented.
- Strong analytical, organisational, and prioritisation skills.
- Clear and adaptable communication style, with strong presentation skills.
- High attention to detail.
- Experience with Salesforce, Microsoft Office, and ideally Gainsight.
- Knowledge of SaaS, procurement systems, or responsible sourcing is a plus.
Seniority Level: Mid‑Senior level
Employment Type: Contract
Job Function: Marketing Services
Account Manager, EMEA in City of London employer: Sedex
Contact Detail:
Sedex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager, EMEA in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching Sedex and understanding their mission. We want to see you demonstrate how your skills align with their goals in sustainability. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! You’ll need to sell yourself just like you would sell Sedex’s services. We suggest rehearsing common interview questions and scenarios to showcase your account management skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We believe this small gesture can make a big difference!
We think you need these skills to ace Account Manager, EMEA in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager. Highlight your experience in account management and sales, especially any achievements that show you can grow accounts and exceed targets. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about sustainability and how your skills align with our mission at Sedex. Be genuine and let your personality come through – we love to see enthusiasm!
Showcase Your Relationship-Building Skills: In your application, give examples of how you've built strong relationships with clients in the past. We’re looking for someone who can be a trusted advisor, so share stories that demonstrate your ability to connect and collaborate with customers and stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Sedex
✨Know Your Customer
Before the interview, dive deep into understanding Sedex's mission and how they help businesses improve their sustainability performance. Familiarise yourself with their platform and think about how you can contribute to building long-term relationships with clients.
✨Showcase Your Sales Skills
Prepare specific examples from your past experience where you've successfully managed accounts and exceeded targets. Be ready to discuss your approach to the full sales cycle, including pitching and negotiations, as this will be crucial for the role.
✨Demonstrate Problem-Solving Abilities
Think of instances where you've resolved customer issues effectively. Highlight your ability to balance customer needs with business objectives, as this is key to maintaining high levels of customer satisfaction at Sedex.
✨Be Ready to Collaborate
Since the role involves working closely with internal teams, prepare to discuss how you've collaborated in the past. Share examples of how you’ve worked with different stakeholders to deliver solutions that meet customer needs.
