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- Tasks: Support residents during works, liaise with teams, and manage customer service operations.
- Company: Join a dynamic Housing Partnerships team in the North-West, focused on community engagement.
- Benefits: Enjoy competitive salary, car allowance, 26 days holiday, private healthcare, and flexible working.
- Why this job: Make a real impact in residents' lives while developing your skills in a supportive environment.
- Qualifications: Experience in housing or customer service, strong Microsoft Office skills, and a full UK driving licence required.
- Other info: Opportunities for professional development and participation in fun wellbeing initiatives.
The predicted salary is between 28800 - 43200 £ per year.
An excellent opportunity has arisen for a Resident Liaison Officer to join our Housing Partnerships team in the North-West. The role will require travel around the Brighouse, Yorkshire region and occasional travel to the Bolton office.
The purpose of the role is to provide information and support to residents during the works programme, to liaise with Site Management, operatives and clients and to collate all information as required by the administration team.
Benefits:
- Competitive Salary
- Car Allowance
- 26 Days Holidays
- Pension Scheme
- Free Parking
- Private Health Care
- Professional Development & Training Opportunities
- Free Wellbeing Initiatives such as eye care vouchers, occupational health, employee assistance programme
- Ministry of Fun
- Flexible Working
- Online Retailer Discounts (Seddon Smartspending)
What you'll do:
- Ensure the day-to-day smooth running of the customer liaison operation in the most efficient and cost-effective manner
- Proactively recommend improvements in own area of responsibility
- Produce all documents relating to the Liaison Officer and customer service function
- Maintain and correlate all records, files and incoming documents that relate to customer liaison and customer service activity
- Manage all company complaint procedures that relate to resident centred activity, the settlement of any resultant claims and the resolution of any resident centred disputes
- Organise and attend public/community meetings
- Give guidance on likely length of disruption and reasonable precautions to be taken by residents
- Primary internal contacts; customer service and liaison officer, customer service team, all site and contract management
- Assist with vulnerable people, those with special needs
- Be present at handover, ensuring resident understanding of new fixtures and fittings
- Provide manuals, instructions where applicable, as well as contact
- Undertake resident satisfaction processes
- Ensure that Seddon and its subcontractors are working professionally and respecting the residents in whose homes they are and report to site management any occasions where this is not the case
Have you got what it takes:
- Excellent knowledge of Microsoft Office
- Knowledge of site administration and health and safety in occupied homes
- Experience as either an RLO or in a similar role
- The ideal candidate will have come from a housing / repairs & maintenance background
- The ability to pick up bespoke systems with ease
- Strong customer service skills
- Positive attitude towards people with special needs and minority groups
- Full UK driving licence
Resident Liaison Officer in Brighouse employer: Seddon Construction Limited
Contact Detail:
Seddon Construction Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Brighouse
✨Tip Number 1
Familiarise yourself with the local area of Brighouse and its community. Understanding the demographics and specific needs of residents will help you connect better during your interactions, making you a more appealing candidate.
✨Tip Number 2
Network with professionals in the housing and customer service sectors. Attend local events or join online forums related to housing partnerships to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Brush up on your knowledge of health and safety regulations relevant to occupied homes. Being well-versed in these areas will demonstrate your commitment to resident safety and your capability to handle the responsibilities of the role.
✨Tip Number 4
Prepare to discuss your experience with vulnerable populations and how you've successfully managed customer service challenges in the past. Highlighting these experiences will show your suitability for the role and your positive attitude towards diverse communities.
We think you need these skills to ace Resident Liaison Officer in Brighouse
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in housing, repairs, and maintenance. Emphasise any previous roles as a Resident Liaison Officer or similar positions, showcasing your customer service skills and knowledge of site administration.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities outlined in the job description. Mention your understanding of the role's requirements, such as liaising with residents and managing complaints, and how your background makes you a perfect fit.
Showcase Relevant Skills: In your application, highlight your proficiency in Microsoft Office and any experience with health and safety regulations in occupied homes. Provide examples of how you've successfully managed resident relations or improved customer service in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Seddon Construction Limited
✨Showcase Your Customer Service Skills
As a Resident Liaison Officer, your ability to communicate effectively with residents is crucial. Prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction, highlighting your strong interpersonal skills.
✨Demonstrate Knowledge of Health and Safety
Familiarise yourself with health and safety regulations relevant to occupied homes. Be ready to discuss how you would ensure resident safety during works programmes, as this will show your understanding of the responsibilities that come with the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life situations. Think about potential challenges you might face as a liaison officer and how you would handle them, especially when dealing with vulnerable residents or complaints.
✨Research the Company and Its Values
Understanding the company's mission and values will help you align your answers with what they are looking for. Be prepared to discuss how your personal values match those of the company, particularly regarding community engagement and support for diverse groups.
