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- Tasks: Guide customers to maximise value from our cybersecurity platform and manage key relationships.
- Company: Join a leading cybersecurity firm with a strong focus on customer success.
- Benefits: Competitive salary, stock options, unlimited PTO, and tuition reimbursements.
- Other info: Diverse and inclusive workplace committed to equal opportunity.
- Why this job: Make a real impact in cybersecurity while building valuable customer relationships.
- Qualifications: 5+ years in customer-facing roles with strong communication and organisational skills.
The predicted salary is between 100000 - 115000 ÂŁ per year.
Why Join SecurityScorecard’s Customer Success Team? The SecurityScorecard Customer Success team is empowered by the company to help guide customers to get the most out of our platform. We define our Customer Success strategies, priorities, and go-to-market techniques. We lead with a customer-centric mindset, use a collaborative team approach, and represent the voice of the customer every day. Our team not only manages relationships and ensures customer satisfaction — we also understand our customers’ strategic goals and challenges, helping them operationalize our platform to maximize business value.
About the Role: The Customer Success Manager will play a key role in helping our customers transform the way they manage cybersecurity risk. In this role, you’ll own and manage a portfolio of customer relationships across industries, ensuring satisfaction and long‑term value through strategic engagement. You’ll apply your understanding of cybersecurity practices, third‑party risk, our platform, and proactive customer success methodologies to deepen relationships, expand usage, and grow revenue.
What You’ll Do:
- Drive the organization’s strategy and tactical execution, aligning customer conversations to their cybersecurity and risk management objectives.
- Act as a trusted advisor and subject‑matter expert in the SecurityScorecard platform and cybersecurity risk domains.
- Drive retention and expansion within your account portfolio, including accurate forecasting and close collaboration with internal sales teams.
- Identify opportunities to increase customer value through platform adoption, new use cases, and expanded engagement.
- Collaborate with CS and Sales leadership to improve the customer journey and refine tools, templates, and best practices.
- Share insights and solutions with peers to tackle new customer challenges and drive collective team success.
- Represent the voice of the customer in product feedback and service delivery discussions.
- Build and nurture relationships across the entire client organization, from daily users to C‑suite, in 1:1 and group settings, facilitating executive‑level connections to foster account growth.
What We Need You To Have:
- 5+ years in account management, customer success, technical account management, or a similar customer-facing role.
- Strong written and verbal communication skills combined with meticulous organizational skill.
- Solid understanding of cybersecurity or third-party risk management practices, cyber insurance experience preferred, coupled with strong technical aptitude and the ability to quickly grasp platform capabilities from the customer’s perspective to drive business impact.
What We’d Like You to Have:
- Proven success developing and expanding relationships with customer stakeholders, including executives.
- Experience leading strategic account planning, QBRs, upsell/cross‑sell initiatives and renewals.
- Ability to proactively identify customer needs and drive outcomes aligned with their business goals.
- Demonstrated ability to grow annual recurring revenue (ARR) through consultative account management.
Benefits: Specific to each country, we offer a competitive salary, stock options, health benefits, and unlimited PTO, parental leave, tuition reimbursements, and more. The estimated total compensation range for this position is $125,000 - $148,000 USD (base plus bonus with an 80/20 split). Actual compensation for the position is based on a variety of factors, including, but not limited to, affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards, equity, among other company benefits.
Equal Employment Opportunity: SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy), gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.
Customer Success Manager, UK in Reading employer: SecurityScorecard
Contact Detail:
SecurityScorecard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, UK in Reading
✨Tip Number 1
Get to know the company inside out! Research SecurityScorecard’s values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer success and cybersecurity. Think about how your past experiences align with the role and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Customer Success Manager, UK in Reading
Some tips for your application 🫡
Show Your Customer-Centric Mindset: When writing your application, make sure to highlight your customer-centric approach. We want to see how you’ve successfully managed relationships and ensured customer satisfaction in your previous roles.
Demonstrate Your Cybersecurity Knowledge: Since this role involves understanding cybersecurity practices, don’t shy away from showcasing your knowledge in this area. Mention any relevant experience or certifications that can help us see your expertise.
Be Clear and Concise: We appreciate clarity! Make sure your application is well-organised and easy to read. Use bullet points where necessary to break down your achievements and skills, so we can quickly grasp your fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SecurityScorecard
✨Know Your Cybersecurity Stuff
Make sure you brush up on your cybersecurity knowledge before the interview. Understand key concepts and practices related to third-party risk management, as well as how SecurityScorecard's platform operates. This will help you speak confidently about how you can add value to their customers.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and nurtured relationships with clients in the past. Highlight any experience you have working with C-suite executives or managing strategic accounts, as this will demonstrate your ability to drive customer satisfaction and retention.
✨Be Ready to Discuss Customer Success Strategies
Think about your approach to customer success and be ready to share specific strategies you've used to engage customers and expand their usage of a platform. Discuss how you've identified customer needs and aligned solutions with their business goals, as this aligns perfectly with what they’re looking for.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering questions in a structured way.