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- Tasks: Guide customers to maximise value from our cybersecurity platform and build strong relationships.
- Company: Join a diverse team at SecurityScorecard, leading in cybersecurity solutions.
- Benefits: Competitive salary, stock options, unlimited PTO, and tuition reimbursements.
- Other info: Diverse workplace committed to equal opportunity and career growth.
- Why this job: Make a real impact in cybersecurity while helping clients achieve their goals.
- Qualifications: 5+ years in customer success or account management with strong communication skills.
The predicted salary is between 100000 - 115000 ÂŁ per year.
Why Join SecurityScorecard’s Customer Success Team? The SecurityScorecard Customer Success team is empowered by the company to help guide customers to get the most out of our platform. We define our Customer Success strategies, priorities, and go-to-market techniques. We lead with a customer-centric mindset, use a collaborative team approach, and represent the voice of the customer every day. Our team not only manages relationships and ensures customer satisfaction — we also understand our customers’ strategic goals and challenges, helping them operationalize our platform to maximize business value.
About the Role: The Customer Success Manager will play a key role in helping our customers transform the way they manage cybersecurity risk. In this role, you’ll own and manage a portfolio of customer relationships across industries, ensuring satisfaction and long‑term value through strategic engagement. You’ll apply your understanding of cybersecurity practices, third‑party risk, our platform, and proactive customer success methodologies to deepen relationships, expand usage, and grow revenue.
What You’ll Do:
- Drive the organization’s strategy and tactical execution, aligning customer conversations to their cybersecurity and risk management objectives.
- Act as a trusted advisor and subject‑matter expert in the SecurityScorecard platform and cybersecurity risk domains.
- Drive retention and expansion within your account portfolio, including accurate forecasting and close collaboration with internal sales teams.
- Identify opportunities to increase customer value through platform adoption, new use cases, and expanded engagement.
- Collaborate with CS and Sales leadership to improve the customer journey and refine tools, templates, and best practices.
- Share insights and solutions with peers to tackle new customer challenges and drive collective team success.
- Represent the voice of the customer in product feedback and service delivery discussions.
- Build and nurture relationships across the entire client organization, from daily users to C‑suite, in 1:1 and group settings, facilitating executive‑level connections to foster account growth.
What We Need You To Have:
- 5+ years in account management, customer success, technical account management, or a similar customer-facing role.
- Strong written and verbal communication skills combined with meticulous organizational skill.
- Solid understanding of cybersecurity or third-party risk management practices, cyber insurance experience preferred, coupled with strong technical aptitude and the ability to quickly grasp platform capabilities from the customer’s perspective to drive business impact.
What We’d Like You to Have:
- Proven success developing and expanding relationships with customer stakeholders, including executives.
- Experience leading strategic account planning, QBRs, upsell/cross‑sell initiatives and renewals.
- Ability to proactively identify customer needs and drive outcomes aligned with their business goals.
- Demonstrated ability to grow annual recurring revenue (ARR) through consultative account management.
Benefits: Specific to each country, we offer a competitive salary, stock options, health benefits, and unlimited PTO, parental leave, tuition reimbursements, and more. The estimated total compensation range for this position is $125,000 - $148,000 USD (base plus bonus with an 80/20 split). Actual compensation for the position is based on a variety of factors, including, but not limited to, affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards, equity, among other company benefits.
Equal Employment Opportunity: SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy), gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.
Customer Success Manager, UK in Cardiff employer: SecurityScorecard
Contact Detail:
SecurityScorecard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, UK in Cardiff
✨Tip Number 1
Get to know the company inside out! Research SecurityScorecard’s values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to customer success and cybersecurity. Think about how your past experiences align with the role and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Success Manager, UK in Cardiff
Some tips for your application 🫡
Show Your Customer-Centric Mindset: When writing your application, make sure to highlight your customer-centric approach. We want to see how you’ve successfully managed relationships and ensured customer satisfaction in your previous roles.
Demonstrate Your Cybersecurity Knowledge: Since this role involves understanding cybersecurity practices, don’t shy away from showcasing your knowledge in this area. Mention any relevant experience or certifications that can help us see your expertise.
Be Clear and Concise: We appreciate clarity! Make sure your application is well-structured and easy to read. Use bullet points where necessary to break down your achievements and skills, so we can quickly grasp your fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SecurityScorecard
✨Know Your Cybersecurity Stuff
Make sure you brush up on your knowledge of cybersecurity practices and third-party risk management. Being able to speak confidently about these topics will show that you understand the challenges your future customers face and how the SecurityScorecard platform can help them.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and nurtured relationships with clients in the past. Highlight any experiences where you’ve engaged with executives or facilitated connections that led to account growth. This will demonstrate your ability to manage a diverse portfolio effectively.
✨Be Ready to Discuss Strategic Planning
Think about how you would approach strategic account planning and upsell initiatives. Be prepared to share your ideas on how to drive retention and expansion within your accounts, as this aligns perfectly with the role's objectives.
✨Emphasise Your Communication Skills
Strong written and verbal communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you’ve used these skills to drive customer success in previous roles.