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- Tasks: Build strong client relationships and deliver value in the Cyber space.
- Company: Join SecurityHQ, a global leader in cybersecurity solutions.
- Benefits: Hybrid work model, competitive salary, and career growth opportunities.
- Why this job: Make a real impact in a fast-paced environment while shaping a new department.
- Qualifications: 1-3 years in Customer Success or Account Management, preferably in Cyber.
- Other info: Exciting opportunity to work with innovative cybersecurity concepts and teams.
The predicted salary is between 30000 - 42000 £ per year.
This range is provided by SecurityHQ. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeJob Description
As our Customer Success Associate, you\’ll take ownership of day-to-day relationships across a portfolio of accounts, ensuring clients see measurable value from our services. You\’ll play a key role in driving renewals, identifying growth opportunities, and coordinating with internal teams to deliver outstanding results.
We\’re looking for someone who\’s adaptable, proactive, and excited to help shape a newly established department. If you thrive in a fast-paced environment and enjoy solving problems collaboratively, we\’d love to hear from you.
This is a hybrid role located in our Canary Wharf office.
Responsibilities
Acting as the main point of contact for your assigned accounts
Understanding client goals and creating tailored success plans
Supporting Quarterly Business Reviews (QBRs) with insights on posture, risk, KPIs, and improvement actions
Building and executing renewal strategies, forecasting risks, and ensuring timely renewals
Spotting upsell and cross-sell opportunities
Driving product adoption and engagement using proven playbooks
Preparing clear executive updates and contributing to QBR materials
Championing service value and client satisfaction
About SHQSecurityHQ is a global cybersecurity company. Our specialist teams design, engineer and manage solutions that do three things: Promote clarity and trust in a complex world. Build momentum around improving security posture. And increase the value of cybersecurity investment within organizations. Free from limitations, and inclusive of all requirements, we focus on defending today, while mitigating the risks of tomorrow. And into the future. Our solutions are tailored to our customers and their unique context. Around the clock, 365 days per year, our customers are never alone. SecurityHQ – We\’re focused on engineering cybersecurity, by design.
Job Reference NumberUK001
Qualifications
1–3 years\’ experience in Customer Success or Account Management (Within the Cyber space)
Strong communication skills, with confidence in executive-level and technical conversations
Experience supporting renewals and structured success planning in the Cyber space.
Familiarity with cybersecurity concepts such as SIEM and EDR, and managed security services
Seniority levelMid-Senior level
Employment typeFull-time
Job functionSales and Customer Service
IndustriesIT Services and IT Consulting, Computer and Network Security, and Technology, Information and Media
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Customer Success Associate employer: SecurityHQ
Contact Detail:
SecurityHQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate
✨Tip Number 1
Network like a pro! Reach out to people in the cybersecurity field, especially those at SecurityHQ. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s values and services. Show us how your experience aligns with our mission to deliver real value in the Cyber space. We love candidates who do their homework!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in account management can help us build strong client relationships. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Success Associate
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for building client relationships and delivering value in the Cyber space. Share specific examples from your past experiences that highlight your passion and how it aligns with our mission at SecurityHQ.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We want to see how your background in Customer Success or Account Management fits perfectly with what we’re looking for.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where necessary to make it easy for us to read and understand your key achievements and qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team in Canary Wharf!
How to prepare for a job interview at SecurityHQ
✨Know Your Cyber Stuff
Make sure you brush up on your cybersecurity knowledge before the interview. Familiarise yourself with key concepts like SIEM and EDR, as well as the services offered by SecurityHQ. This will help you speak confidently about how you can add value to their clients.
✨Showcase Your Relationship Skills
Prepare examples from your past experiences where you've successfully built client relationships or managed accounts. Highlight how you’ve driven renewals or identified growth opportunities, as this is crucial for the Customer Success Associate role.
✨Tailor Your Success Plans
Think about how you would create tailored success plans for clients. Be ready to discuss how you would understand client goals and what steps you’d take to ensure they see measurable value from the services provided.
✨Be Proactive and Adaptable
Demonstrate your proactive nature during the interview. Share instances where you’ve adapted to fast-paced environments or solved problems collaboratively. This will show that you’re a great fit for a newly established department at SecurityHQ.
