At a Glance
- Tasks: Lead the Night Reception team and ensure a smooth guest experience at our luxury hotel.
- Company: Join Edwardian Hotels London, a recognised Great Place to Work.
- Benefits: Competitive salary, 28 days holiday, free meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs for your development.
- Why this job: Be part of a passionate team creating unforgettable memories for guests.
- Qualifications: Previous hotel reception experience and excellent customer service skills required.
The predicted salary is between 28103 - 34348 £ per year.
Join the UK’s most dynamic collection of hotels and restaurants
At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests.
We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience.
Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven.
Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment.
We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards.
At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work.
Our commitment to the wellbeing and development of our people is at the fore front of our culture.
We are currently Recruiting for a Night Reception Team Leader to join The May Fair Hotel.
Overview
- An amazing opportunity to join our 5 Star Luxury Hotel, The May Fair, A Radisson Collection Hotel as a Night Reception Team Leader.
The hours for this role are based on 12 shifts on a 4 days on 3 days off rota basis.
- As a Night Reception Team Leader you will be responsible for Night Reception and lobby hosting ensuring a smooth guest experience at night.
- You will handle all aspects of the guest journey from check in and out, rooming and helping with luggage where necessary and will deputise for the Night Manager in their absence.
- You will greet all guests in a pleasant manner.
- Handle cash payments and float in accordance with company standards.
- Responds to all guest communication professionally ensuring personalisation and customisation to ensure a high level of service excellence.
- Assist with the daily completion of administration tasks within the department.
- Ensure that all guest needs and requirements are fulfilled during their stay and they are made to feel as valued guests.
- Promotes amenities and food and beverage outlets and arranges in house amenities as and when required.
- Gathers information about guests in order to update our database to make proactive use of guest details to provide a truly personal service.
- Ensuring a high level of customer satisfaction is delivered at all times in line with our core values and standards, exceeding guest expectations.
About You
- Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
- Previous experience of IT applications including Opera, Office 365, Guest Plus.
- Demonstrates excellent attention to detail and customer service skills.
- Impeccable command of English both written and spoken.
Company Benefits
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Compensation
- Competitive salary
- #J-18808-Ljbffr
Night Reception Team Leader in London employer: Security
At Edwardian Hotels London, we pride ourselves on being a Great Place to Work, where our commitment to employee wellbeing and development is paramount. As a Night Reception Team Leader at The May Fair Hotel, you will thrive in a vibrant and supportive environment that values integrity, ambition, and quality-driven service. With competitive salaries, generous holiday allowances, and numerous opportunities for personal growth, joining our team means becoming part of a family dedicated to creating unforgettable experiences for both guests and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Night Reception Team Leader in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Security. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Security
Don't be shy about reaching out to Security directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Reception Team Leader in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Security and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Security
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
