At a Glance
- Tasks: Provide top-notch support for secure digital solutions and help users thrive.
- Company: Join a forward-thinking company focused on secure technology solutions.
- Benefits: Gain valuable experience, develop your skills, and work in a dynamic environment.
- Other info: Opportunity for growth and learning in a collaborative team.
- Why this job: Make a real difference by supporting critical operations and enhancing user experiences.
- Qualifications: Experience with Windows, macOS, and Microsoft 365; problem-solving skills are a must.
The predicted salary is between 40000 - 50000 £ per year.
Our external client is looking for a Support Engineer to support the design, build, and delivery of secure digital solutions within highly secure environments.
Working alongside engineers, architects, and delivery specialists, you will help develop and maintain technology that enables faster, safer decision-making for critical operations.
Please note that we cannot sponsor visas to work in the UK.
Key Responsibilities
- Respond to incoming tickets and provide regular progress updates to users and stakeholders.
- Provide 1st and 2nd line support across secure environments, services, and infrastructure, escalating complex issues to 3rd line support where required.
- Deliver end-user support both desk-side and remotely.
- Issue communications to the user community for incidents, planned maintenance, and service updates.
- Respond to monitoring alerts, triage issues, and escalates where necessary.
- Ensure incident tickets are accurately updated, maintained, and fed into the major incident process where appropriate.
- Document incident resolutions in the ticketing system and wider knowledge base.
- Travel occasionally to remote sites where required.
Essential Skills and Experience
- Experience supporting and administering Windows 10/11 and mac OS environments.
- Knowledge of Azure, Microsoft Entra ID, and Active Directory administration.
- Experience with Microsoft 365 administration.
- Experience with endpoint management and Microsoft Intune administration.
- Ability to run Power Shell scripts.
- Experience provisioning end‑user devices and onboarding users.
- Understanding of security concepts including MFA and Conditional Access.
- Experience using Atlassian suite or equivalent ITSM tooling.
- Strong problem‑solving skills, curiosity, ownership, and the motivation to continuously improve technology services.
Desirable and Developing Skills
- Windows Server support and administration.
- i OS and i Pad OS support and administration.
- Exposure to JAMF or a similar mac OS MDM solution.
- Understanding of Group Policy creation and troubleshooting.
- Exposure to Linux environments such as Ubuntu or Cent OS.
- Ability to write Power Shell scripts.
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Support Engineer in Farnborough employer: Security Wizardry Radar Page
As a Support Engineer with our client, you will be part of a dynamic team dedicated to delivering secure digital solutions in a highly collaborative environment. The company fosters a culture of continuous learning and professional growth, offering employees the chance to enhance their skills while working on critical operations that make a real difference. Located in the UK, this role provides unique opportunities to engage with cutting-edge technology and contribute to meaningful projects, all while enjoying a supportive work atmosphere.
Contact Details:
Security Wizardry Radar Page Recruitment Team
