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For Companies At a Glance
- Tasks: Keep fire and security systems running smoothly to protect people and property.
- Company: Join Trinity, a leader in fire and security solutions.
- Benefits: Competitive salary, uncapped commission, paid overtime, and discounts at over 800 retailers.
- Why this job: Make a real difference in your community while earning and learning.
- Qualifications: Experience with fire and security systems and excellent customer service skills.
- Other info: Enjoy industry-leading training and career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Service Engineer – Fire & Security Systems (Fire alarm, CCTV, Access Control, Intruder)
Location: Bracknell (No London Travel)
Salary: Competitive base salary + uncapped Engineer commission scheme
Join Trinity and make a real difference across the South of England. In this key role, you’ll keep our clients’ Fire and Security systems performing at their best—safeguarding people, property, and businesses when it matters most.
Why Trinity?
- Regional work, daily work in your local region.
- Uncapped earnings, through Trinity’s Engineer Commission and Enhanced Overtime Scheme’s.
- Industry leading training, on systems such as Gent, Notifier, Protec, and Baldwin Boxall.
The role of Service Engineer
As a Service Engineer at Trinity, you will be completing scheduled servicing in a timely and efficient manner, adhering to Trinity’s high-quality standards. You will be working as part of a skilled team of Service Engineer’s and will be supported by our wider support departments to provide high quality service and customer experience.
The key tasks include the following:
- Effectively communicate with customers to ensure a good understanding of system and site status.
- Liaise with service administrators and other internal stakeholders to ensure our service commitments are met.
- Work to a planned service and maintenance schedule, emergency call out requirements. Issue remedial repairs and minor additions to existing installations in line with service administration guidance.
The systems you will work with at Trinity
Fire – Gent, Notifier, Advanced, Protec & other open protocol/conventional systems
CCTV – HikVision, Avigilon, Dahua
Intruder – Galaxy, Texecom
Access Control – Paxton, Honeywell, Gallagher
What skills do you need?
- Experience in servicing and maintaining fire, security & CCTV systems to relevant British Standards.
- Ability to identify all types of cable associated with fire detection and security systems, and to correctly test and terminate the cable ends in accordance with manufacturers’ instructions.
- A logical approach to system fault diagnosis and rectification.
- To always provide outstanding customer service.
- Excellent verbal and written communication.
What technical knowledge do you need?
- Understand the basic building services to test cause and effect of fire alarm interfaces.
- A comprehensive understanding of the causes and cures of fire, intruder, CCTV and access control problems, including an ability to recommend changes to practices and processes that may cause false alarms as well as recommending changes to the systems.
- Basic Electrical Safety training (ECA).
What will Trinity give you?
At Trinity Fire & Security, we believe in rewarding our employees for their work and commitment. Our remuneration package includes a competitive basic salary and the opportunity to earn more through our uncapped commission scheme which rewards you for your talent, as well as paid overtime and travel time.
We are also committed to providing the training required to support and develop all our employees. As you grow with Trinity, you will be provided the opportunity to undertake industry leading training programmes to allow to excel in your position and progress in the direction you want to take your career.
The total package would include:
- Holiday – 23 days which increases with service, plus bank holidays
- Bonus scheme – Uncapped earning potential
- Employee Discount Programme – Discounts and cashback across over 800 national retailers
- Pension scheme – Via Royal London
- Company vehicle – With fuel card
- Paid overtime at enhanced rates alongside travel time (minus 30 minutes each way)
- Employee referral scheme – earn up to £2,000 for each employee you bring into Trinity
- Life Assurance
- Employee Welfare assistance programme
Equal Opportunities in Practice
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Security Vetting
It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.
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Fire Alarm Service Engineer Engineering - Direct · Bracknell employer: & Security Systems Ltd
Contact Detail:
& Security Systems Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire Alarm Service Engineer Engineering - Direct · Bracknell
✨Tip Number 1
Get to know the company inside out! Research Trinity's values, mission, and the specific systems they work with. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your communication skills! As a Service Engineer, you'll need to effectively communicate with customers and team members. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Trinity team. Don’t miss out on this opportunity!
We think you need these skills to ace Fire Alarm Service Engineer Engineering - Direct · Bracknell
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with fire and security systems in your application. We want to see how your skills match up with what we need, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for the Service Engineer role. Mention specific systems you’ve worked with, like Gent or HikVision, to show us you’re the right fit.
Keep It Clear and Concise: When writing your application, keep your language clear and to the point. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at & Security Systems Ltd
✨Know Your Systems
Familiarise yourself with the fire and security systems mentioned in the job description, like Gent, Notifier, and HikVision. Being able to discuss these systems confidently will show that you're serious about the role and understand what you'll be working with.
✨Demonstrate Customer Service Skills
Since outstanding customer service is key for this position, prepare examples of how you've effectively communicated with clients in the past. Think about situations where you resolved issues or improved customer satisfaction—this will highlight your ability to connect with customers.
✨Prepare for Technical Questions
Brush up on your knowledge of British Standards related to fire and security systems. Be ready to answer questions about fault diagnosis and rectification, as well as cable testing and termination. Showing your technical expertise will set you apart from other candidates.
✨Show Enthusiasm for Training Opportunities
Trinity offers industry-leading training, so express your eagerness to learn and grow within the company. Mention any relevant training you've completed in the past and how it has helped you in your career. This will demonstrate your commitment to professional development.