At a Glance
- Tasks: Join our team as a Service Engineer, maintaining security systems like CCTV and alarms.
- Company: Trinity Fire & Security is dedicated to providing top-notch security solutions in Central London.
- Benefits: Enjoy competitive pay, uncapped commission, paid overtime, and employee discounts.
- Why this job: Gain industry-leading training while working in a supportive team environment with growth opportunities.
- Qualifications: Experience with security systems and excellent communication skills are essential.
- Other info: Candidates will undergo security vetting; all backgrounds are encouraged to apply.
The predicted salary is between 30000 - 42000 £ per year.
Service Engineer – Security Systems (CCTV, Intruder Alarm, Access Control)
Location: Central London
Salary: Competitive in Industry
Trinity are hiring a Service Engineer to join our dedicated team in Central London. In the role, you will be providing maintenance and servicing of our clients Security systems.
Working in Central London, you will have the opportunity to obtain industry leading trainingand earn through our engineering commission scheme!
The role of Service Engineer
You will be working as part of a skilled team of Service Engineer’s and will be supported by our wider support departments to provide high quality service and customer experience.
The key tasks include the following:
- Carry out all other necessary works required at customer premises in accordance with the Company’s quality standards.
- Effectively communicate with customers to ensure a good understanding of system and site status.
- Liaise with service administrators and other internal stakeholders to ensure our service commitments are met.
- Work to a planned service and maintenance schedule, emergency call out requirements. Issue remedial repairs and minor additions to existing installations in line with service administration guidance.
The systems you will work with at Trinity
CCTV – HikVision, Dahua, Avigilon
Access Control – Paxton, Gallagher, NEDAP
Intruder Alarm – Galaxy, Texecom, Scantronic
We are committed to supporting and developing our employees, so if you are interested in the role, please still apply even if your current experience doesn’t match the Desirables above.
What skills do you need?
- Experience in servicing and maintaining security systems to relevant British Standards.
- Ability to identify all types of cable associated with security systems, and to correctly test and terminate the cable ends in accordance with manufacturers’ instructions.
- A logical approach to system fault diagnosis and rectification.
- To always provide outstanding customer service.
- Excellent verbal and written communication.
What technical knowledge do you need?
- Understand the basic building services to test cause and effect of security system interfaces.
- A comprehensive understanding of the causes and cures of security systemproblems, including an ability to recommend changes to practices and processes that may cause false alarms as well as recommending changes to the systems.
- Basic Electrical Safety training (ECA).
What will Trinity give you?
At Trinity Fire & Security, we believe in rewarding our employees for their work and commitment. Our remuneration package includes a competitive basic salary and the opportunity to earn more through our uncapped commission scheme which rewards you for your talent, as well as paid overtime and travel time.
We are also committed to providing the training required to support and develop all our employees. As you grow with Trinity, you will be provided the opportunity to undertake industry leading training programmes to allow to excel in your position and progress in the direction you want to take your career.
The total package would include:
- Competitive base salary, plus our uncapped engineer commission scheme
- 23 days holiday which increases with service, plus bank holidays
- Access to an employee discounts programme which includes discounts and cashback across over 800 national retailers
- Pension scheme via Royal London
- Company vehicle plus fuel card
- Paid overtime and travel time (minus 30 minutes each way)
- Employee referral scheme – earn up to £2,000 for each employee you bring into Trinity
- Life Assurance
- Employee Welfare assistance programme
Equal Opportunities in Practice
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Security Vetting
It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.
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Service Engineer Service - Engineers · Central London employer: & Security Systems Ltd
Contact Detail:
& Security Systems Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer Service - Engineers · Central London
✨Tip Number 1
Familiarise yourself with the specific security systems mentioned in the job description, such as CCTV brands like HikVision and Dahua. Having hands-on experience or knowledge about these systems can give you an edge during interviews.
✨Tip Number 2
Brush up on your communication skills, as effective communication with customers is key in this role. Practising how to explain technical issues in simple terms can help you stand out as a candidate who prioritises customer service.
✨Tip Number 3
Network with current or former employees of Trinity Fire & Security. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Consider obtaining any relevant certifications or training related to electrical safety or security systems. This not only enhances your qualifications but also shows your commitment to professional development, which Trinity values.
We think you need these skills to ace Service Engineer Service - Engineers · Central London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in servicing and maintaining security systems. Include specific examples of your work with CCTV, intruder alarms, and access control systems to demonstrate your expertise.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of the importance of customer service in this position and how your skills align with the job requirements.
Highlight Technical Knowledge: In your application, emphasise your technical knowledge related to security systems. Discuss your familiarity with British Standards and any relevant training you have completed, such as Basic Electrical Safety training.
Showcase Communication Skills: Since excellent verbal and written communication is crucial for this role, provide examples in your application of how you've effectively communicated with customers or team members in previous positions.
How to prepare for a job interview at & Security Systems Ltd
✨Know Your Systems
Familiarise yourself with the specific security systems mentioned in the job description, such as CCTV brands like HikVision and Dahua, and alarm systems like Galaxy and Texecom. Being able to discuss these systems confidently will show your technical knowledge and enthusiasm for the role.
✨Demonstrate Customer Service Skills
Since outstanding customer service is crucial for this position, prepare examples from your past experiences where you successfully resolved customer issues or improved their experience. This will highlight your ability to communicate effectively and maintain client satisfaction.
✨Prepare for Technical Questions
Expect questions related to fault diagnosis and rectification of security systems. Brush up on your understanding of basic electrical safety and how to test and terminate cables correctly. Showing that you can think logically about system problems will impress your interviewers.
✨Show Willingness to Learn
Trinity values employees who are eager to develop their skills. Be ready to discuss how you plan to take advantage of the training opportunities they offer. Expressing a desire to grow within the company can set you apart from other candidates.