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For Companies At a Glance
- Tasks: Manage client accounts, ensuring satisfaction and high service standards.
- Company: Trinity Fire & Security is a leading provider in fire and security systems.
- Benefits: Earn a competitive salary with uncapped commission, plus 23 days holiday and employee discounts.
- Why this job: Join a dynamic team focused on client relationships and growth opportunities in a rewarding environment.
- Qualifications: Strong communication skills and commercial awareness; experience in fire and security preferred.
- Other info: Successful candidates must undergo security vetting.
The predicted salary is between 42000 - 84000 £ per year.
Client Account Manager – Fire & Security systems
Location: Wales
Salary:Potential earnings in excess of £70,000 with an uncapped commission scheme
The Role of Client Account Manager
In this role, you will be responsible for ensuring client satisfaction by maintaining high service standards, developing strong working relationships with client representatives, and driving account performance.
You will act as the key interface between Trinity and its customers, ensuring all maintenance and project work is delivered to the highest standards, in line with agreed KPIs and service levels. This role plays a vital part in ensuring client retention and identifying opportunities for additional value through improved service and new work streams.
Key Responsibilities
- Act as the primary contact for key client accounts, ensuring all services meet KPIs and SLAs.
- Oversee maintenance, repairs, and project delivery to meet client expectations.
- Support bids and tenders, and help transition new contracts into live operations.
- Drive profitability, customer retention, and cash collection across assigned accounts.
- Identify and pursue new sales opportunities within existing and prospective clients.
What You Need
- Strong communication, organisational, and relationship management skills.
- Commercial awareness with a results-focused mindset.
- Ability to manage multiple priorities and meet deadlines.
- Collaborative, with a proactive approach to sharing opportunities across teams.
- In depth understanding of Fire & Security products, standards, and industry regulations.
What will Trinity give you?
At Trinity Fire & Security, we believe in rewarding our employees for their work and commitment. Our remuneration package includes a competitive basic salary and the opportunity to earn more through our commission scheme which rewards you for your talent.
The total package would include:
- Competitive base salary, plus our account manager commission scheme
- 23 days holiday which increases with service, plus bank holidays
- Access to an employee discounts programme which includes discounts and cashback across over 800 national retailers
- Pension scheme via Royal London
- Company car benefit
- Employee referral scheme – earn up to £2,000 for each employee you bring into Trinity
- Life Assurance
- Employee Welfare assistance programme
Equal Opportunities in Practice
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Security Vetting
It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.
Note to recruitment agencies: Trinity Fire & Security Systems operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Preferred Supplier agencies have access to a Recruitment Portal used to introduce candidates to Trinity Fire & Security Systems. Please do not forward candidate details in response to this advert, or to any Trinity Fire & Security Systems employees. Trinity Fire & Security Systems is not responsible for any fees related to unsolicited CVs.
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Client Account Manager Sales · Wales employer: & Security Systems Ltd
Contact Detail:
& Security Systems Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager Sales · Wales
✨Tip Number 1
Familiarise yourself with the Fire & Security industry standards and regulations. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role and its requirements.
✨Tip Number 2
Network with professionals in the Fire & Security sector. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the company culture at Trinity.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client accounts in the past. Highlight your ability to drive profitability and customer retention, as these are key aspects of the role.
✨Tip Number 4
Research Trinity Fire & Security's recent projects and achievements. Being knowledgeable about their work will allow you to tailor your conversation during the interview and show genuine interest in the company.
We think you need these skills to ace Client Account Manager Sales · Wales
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Account Manager in Fire & Security systems. Tailor your application to highlight relevant experience and skills that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in client account management, particularly in the Fire & Security industry. Use specific examples to demonstrate your ability to maintain high service standards and drive account performance.
Showcase Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to build relationships and manage multiple priorities. Consider including examples of successful collaborations or projects where your communication skills made a difference.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses why you are a great fit for Trinity Fire & Security. Mention your understanding of their services and how you can contribute to client retention and identifying new sales opportunities.
How to prepare for a job interview at & Security Systems Ltd
✨Know Your Products
Familiarise yourself with Fire & Security products, standards, and industry regulations. Being able to discuss these in detail will show your expertise and commitment to the role.
✨Demonstrate Relationship Management Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. This role relies heavily on strong interpersonal skills, so showcasing your experience here is crucial.
✨Showcase Your Results-Driven Mindset
Be ready to discuss specific instances where you drove profitability or improved customer retention. Use metrics and outcomes to illustrate your impact in previous roles.
✨Prepare for Scenario Questions
Anticipate questions about managing multiple priorities and meeting deadlines. Think of scenarios where you successfully juggled tasks and how you ensured client satisfaction under pressure.
