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- Tasks: Monitor alarm signals and respond to customer events with professionalism.
- Company: Join a 5-Diamond rated central station known for exceptional service.
- Benefits: Enjoy competitive salary, health insurance, 401(k), and paid time off.
- Why this job: Be part of a supportive team that values customer service and personal growth.
- Qualifications: High school diploma required; customer service experience is a plus.
- Other info: Must pass aptitude tests and background checks; drug-free workplace.
The predicted salary is between 28800 - 43200 £ per year.
Type of Position:Full-time
Hours per week:40+
Required Education or Formal Training:High school diploma or equivalent
Required Years Experience:None, but prior custmer service experience a plus
Required Licenses or Certifications:None
Job Description:SSC seeks qualified professionals with a strong customer service orientation for our outstanding, locally managed central station (5-Diamond rated by the Central Station Alarm Association). Operators on duty around the clock every day respond to customers’ residential and commercial our customers’ residential and commercial automated alarm signals.
Main Responsibilities:The monitoring operator must fully understand all signals produced by alarms and monitors. According to standard procedures, the operator must be prepared to respond professionally, correctly and immediately to all alarm events. He or she must also provide excellent customer service skills and attend regular training and departmental events.
Required Skills and/or Knowledge:Top customer service skills and commitment, with a strong work history. Strong keyboarding/entry skills are a must, with excellent attention to detail. Good listening and verbal skills are also important.
Benefits:Competitive Salary, Health Insurance, 401(k) plan, paid vacation and holidays.
Security Service Company, Inc. is an Equal Opportunity Employer.
Security Service Company, Inc. is a Drug-Free Workplace.
Applicant must complete Aptitude and Personality testing as well as pre-employment drug and background checks.
Security Service Company
Fleetwood, PA
www.SecurityBeyondPeaceOfMind.com
#J-18808-Ljbffr
Central Station Alarm Dispatch Operator employer: Security Service Company
Contact Detail:
Security Service Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central Station Alarm Dispatch Operator
✨Tip Number 1
Familiarise yourself with alarm systems and monitoring procedures. Understanding how different alarms work will not only boost your confidence but also show your potential employer that you're proactive and genuinely interested in the role.
✨Tip Number 2
Brush up on your customer service skills. Since this position requires excellent communication, practice responding to various customer scenarios. Role-playing with a friend can help you articulate your responses more effectively.
✨Tip Number 3
Highlight your attention to detail in conversations. During any interactions, make sure to demonstrate how you pay close attention to information and instructions, as this is crucial for monitoring alarms accurately.
✨Tip Number 4
Prepare for the aptitude and personality testing. Research common types of tests used in the industry and practice them. This preparation can give you an edge and help you feel more at ease during the assessment process.
We think you need these skills to ace Central Station Alarm Dispatch Operator
Some tips for your application 🫡
Highlight Customer Service Experience: Even if you don't have direct experience in alarm dispatch, emphasise any customer service roles you've held. Describe how you handled customer inquiries or resolved issues, showcasing your strong customer service orientation.
Detail Your Skills: Make sure to include your keyboarding and entry skills in your CV. Provide specific examples of how your attention to detail has benefited previous employers or situations.
Tailor Your Application: Customise your CV and cover letter to reflect the job description. Use keywords from the job posting, such as 'monitoring operator', 'alarm signals', and 'professional response' to demonstrate your understanding of the role.
Prepare for Testing: Since the application process includes aptitude and personality testing, practice similar tests online. This will help you feel more confident and prepared when the time comes to complete them.
How to prepare for a job interview at Security Service Company
✨Showcase Your Customer Service Skills
Since the role requires strong customer service orientation, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved issues or provided exceptional service.
✨Demonstrate Attention to Detail
As an Alarm Dispatch Operator, attention to detail is crucial. During the interview, mention instances where your keen eye for detail made a difference in your work. This could be anything from catching errors to ensuring accurate data entry.
✨Familiarise Yourself with Alarm Systems
While prior experience isn't required, having a basic understanding of alarm systems can set you apart. Research common types of alarms and their functions so you can speak knowledgeably about them during the interview.
✨Practice Your Communication Skills
Good listening and verbal skills are essential for this position. Consider doing mock interviews with a friend or family member to practice articulating your thoughts clearly and confidently.
