At a Glance
- Tasks: Lead ICT operations and drive digital transformation at the Security Industry Authority.
- Company: Join a pivotal organisation in the midst of an ambitious Digital Change Programme.
- Benefits: Enjoy a competitive salary, generous pension, and hybrid working options.
- Other info: Opportunity to shape technology services for a new office in Manchester.
- Why this job: Make a real impact by leading a talented tech team during a major transformation.
- Qualifications: Proven experience in ICT operations, team leadership, and cybersecurity management.
The predicted salary is between 61816 - 75552 £ per year.
- £70,001 plus generous Civil Service pension (30%) and other benefits
- London or Manchester (hybrid working, 2 days per week in the office)
We're looking for a hands-on technology leader to take charge of ICT operations during a pivotal period of digital change at the Security Industry Authority (SIA).
The SIA is in the middle of an ambitious Digital Change Programme, and we need an outstanding technology leader to make sure our operations do more than keep pace.
We want them to lead the way.
Reporting to the Deputy Director of Technology, Data & AI, the Head of ICT Operations will lead a talented team of 10–12 technologists.
You’ll own the services that power the organisation: Service Desk, Cloud & Infrastructure and M365.
Your job is to keep them secure, resilient and focused on users while transformation happens all around you.
You'll also play a key role in standing up technology services for a new Manchester office, including local service desk provision.
This is a broad, senior operational role.
You'll manage outsourced suppliers against SLAs and value-for-money standards, oversee an operational technology budget of c.£4–5m, and hold accountability for cybersecurity, risk management and compliance with data legislation across the SIA's ICT estate.
You'll bring tight service management discipline with experience in incident, change and problem resolution, while contributing to the wider Data & Digital Strategy.
We're looking for someone with a strong track record of leading and motivating technology teams, deep expertise in network management and secure infrastructure design, and solid grounding in information security, risk and compliance frameworks.
You'll be a confident stakeholder manager, comfortable negotiating with senior partners and driving performance from third-party providers, with proven experience of release and deployment management and building robust cybersecurity practices.
If you're an experienced ICT operations leader ready to take on a high-impact interim role at the heart of a major transformation programme, we'd love to hear from you.
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Head of Information and Communication Technology Operations employer: Security Industry Authority
The SIA is an exceptional employer, offering a meaningful role as a Senior ICT Support Analyst in the heart of Manchester, where you can contribute to vital public safety initiatives. With a strong commitment to employee growth, flexible working patterns, and a generous pension scheme, we foster a supportive work culture that values collaboration and innovation. Join us in making a difference while enjoying a rewarding career in a dynamic and impactful environment.
Contact Details:
Security Industry Authority Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Information and Communication Technology Operations
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Security Industry Authority values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Security Industry Authority might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Security Industry Authority!
✨Direct Apply to Security Industry Authority
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We think you need these skills to ace Head of Information and Communication Technology Operations
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Security Industry Authority.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Security Industry Authority. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Security Industry Authority
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
