At a Glance
- Tasks: Deliver exceptional customer service and assist with loans and tax returns.
- Company: Join a trusted leader in financial services since 1955.
- Benefits: Enjoy top-notch training, competitive pay, and an excellent benefits package.
- Other info: Opportunities for community service and monthly bonus potential.
- Why this job: Make a positive impact while growing your career in a supportive environment.
- Qualifications: Bilingual in English and Spanish with a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Location: Victoria, TX, United States
Job ID: 2026-15325
Date Posted: Jun 2, 2026
Do you thrive on making a positive, lasting impact on people? Are you bilingual in English and Spanish? Do you have customer service experience? Are you looking for an opportunity to learn a new industry, with paid on the job training? Do you want multiple opportunities to advance your career? Do you want to work in an open, office environment?
You’re the first face customers see and the most important memory, because you’ll be the one who helps them, over the phone and in-person, when they have a financial need. No prior finance experience required – just bring your customer centric attitude and we’ll teach you the rest!
In this role, you can expect to:
- Provide outstanding customer service both on the phone and in-person.
- Market for new and continued customer business.
- Prepare and process loans and income tax returns.
We offer:
- TOP-of-the-line training, with pay increase incentives, which includes hands‑on and online training.
- An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short‑and long‑term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time.
- Monthly Bonus Potential – You have the ability to earn a monthly bonus when your team meets your branch goals!
- Community Service – As a company, we are pro‑active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more.
- Growth Potential – We believe in fostering our employees’ talents and providing a pathway for their individual career story.
We are a leader in the financial services industry since 1955, and proudly provide easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust. At Security Finance, it is about being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve.
Customer Service Representative – English/Spanish employer: Security Finance Corporation
At Security Finance, we pride ourselves on being an exceptional employer in Victoria, TX, offering a vibrant work culture that prioritises community engagement and employee growth. With comprehensive training programmes, competitive benefits, and opportunities for career advancement, we empower our bilingual Customer Service Representatives to make a meaningful impact while enjoying a supportive and collaborative environment.
Contact Details:
Security Finance Corporation Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative – English/Spanish
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Security Finance. Understand their values and community involvement. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your bilingual skills! Since this role requires both English and Spanish, make sure you're comfortable switching between the two languages. You could even role-play common customer service scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you've gone above and beyond for a customer. This will demonstrate your customer-centric attitude and how you can make a positive impact in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Representative – English/Spanish
Some tips for your application 🫡
Show Your Bilingual Skills:Since we're looking for someone who can communicate effectively in both English and Spanish, make sure to highlight your language skills in your application. Use examples that showcase how you've used these skills in customer service situations.
Emphasise Customer Service Experience:We want to see your passion for helping others! Share specific experiences where you provided outstanding customer service. This could be anything from resolving a complaint to going the extra mile for a customer.
Tailor Your Application:Take a moment to read through the job description and align your application with what we’re looking for. Mention how your skills and experiences match the role of a Customer Service Representative, especially in a financial context.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the information you need to complete your application smoothly!
How to prepare for a job interview at Security Finance Corporation
✨Brush Up on Your Bilingual Skills
Since this role requires you to be bilingual in English and Spanish, make sure you're comfortable switching between the two languages. Practise common customer service phrases and responses in both languages to show your fluency and confidence during the interview.
✨Showcase Your Customer Service Experience
Prepare specific examples from your past experiences where you provided outstanding customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your customer-centric attitude that the company values.
✨Research the Company Culture
Familiarise yourself with the company's community involvement and values. Be ready to discuss how you can contribute to their mission of being good members of the community. Showing that you align with their values can set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the training process, growth opportunities, or how the team collaborates to meet branch goals. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
