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- Tasks: Manage toll booths, process payments, and assist drivers with enquiries.
- Company: Join Securitas UK, a global leader in safety and security services.
- Benefits: Enjoy competitive pay, career growth opportunities, and a supportive work environment.
- Why this job: Be part of a mission-driven team that values integrity, vigilance, and helpfulness.
- Qualifications: Must have the right to work in the UK and strong customer service skills.
- Other info: Diversity and inclusion are at our core; we celebrate individuality and support all employees.
The predicted salary is between 24000 - 33600 £ per year.
Your Responsibilities Will Include:
- Operating lane equipment and managing toll booths smoothly and professionally
- Classifying vehicles and processing toll payments per the schedule
- Recording and handling cash accurately, preparing deposits and ensuring safe handovers
- Communicating clearly and courteously with drivers, resolving enquiries on the spot or escalating where needed
- Following safety and operational procedures, keeping yourself and others safe
- Liaising with the Bridge Control Room and following instructions promptly
- Reporting incidents or equipment faults when necessary
- Maintaining supplies and equipment in your booth
- Writing clear reports and interpreting information effectively
- Upholding high standards of appearance and professionalism at all times
Qualifications: What We're Looking For:
- Essential:
- The right to work in the UK
- A 5-year checkable employment history (including study, unemployment or self-employment)
- Minimum of secondary school education
- Strong IT and communication skills
- A natural ability to deliver top-notch customer service with at least 2 years experience in a customer-facing role
- A commitment to our core values of Integrity, Vigilance and Helpfulness
- Experience in a customer service or public-facing role
- Emergency First Aid at Work Certificate
- Previous work in the service sector
Additional Information:
It's great to see you're considering a career with us here at Securitas UK! You're one step away from joining our global team of over 375,000 professionals.
Why Choose Securitas UK:
At Securitas UK we are on a mission to make the world a safer place driven by our core values of Integrity, Vigilance and Helpfulness. We foster empowerment, innovation and growth, offering industry-leading training and career development opportunities.
What You Can Expect:
Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application and we appreciate your patience. Need support? We're here to help—just drop us an email.
Diversity & Inclusion: Be Yourself at Securitas:
We are an all-inclusive employer embracing individuality and diversity as key to our success. Our belonging strategy focuses on:
- Career Growth: Clear pathways from apprenticeships to leadership programs.
- Inclusive Leadership: A culture of respect, transparency and collaboration.
- Fair Pay & Benefits: Competitive equitable compensation and benefits.
Our Commitment to You:
We support our workforce through initiatives such as:
- Employee Networks: Safe spaces to connect and influence policies for change.
- Race at Work Charter & Armed Forces Covenant: Supporting equality and inclusion.
- Disability Confident Employer: Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
- Health & Well-being Programs: Mental health support and workplace wellness.
- Neurodiversity Top Employer Certification: Leading inclusivity for neurodivergent individuals.
We celebrate diversity year-round with events like BSL Week, International Women's Day, PRIDE and Black History Month and so much more!
Take the Next Step:
Join us and be part of a team that values you. Click 'I'm Interested' and start your career with Securitas UK today!
Remote Work: No
Employment Type: Full-time
Experience: years
Vacancy: 1
Toll Collector. Job in Plymouth Education & Training Jobs employer: Securitas
Contact Detail:
Securitas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Toll Collector. Job in Plymouth Education & Training Jobs
✨Tip Number 1
Familiarise yourself with the toll collection process and the equipment used. Understanding how to operate lane equipment and manage toll booths will give you a significant advantage during the interview.
✨Tip Number 2
Brush up on your customer service skills, as this role requires clear communication and the ability to resolve enquiries on the spot. Consider examples from your past experiences where you provided excellent service.
✨Tip Number 3
Demonstrate your commitment to safety and operational procedures. Be prepared to discuss how you have followed safety protocols in previous roles, as this is crucial for maintaining a safe environment.
✨Tip Number 4
Show your enthusiasm for the company's core values of Integrity, Vigilance, and Helpfulness. Think of ways you can embody these values in your daily work and be ready to share your thoughts during the interview.
We think you need these skills to ace Toll Collector. Job in Plymouth Education & Training Jobs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service roles. Emphasise any specific skills that align with the responsibilities of a Toll Collector, such as cash handling and communication.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your commitment to safety and professionalism. Mention your understanding of Securitas UK's core values and how you embody them.
Highlight Relevant Experience: In your application, clearly outline your previous roles that involved customer interaction. Provide examples of how you've resolved enquiries or handled cash accurately, as these are key aspects of the Toll Collector position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Securitas
✨Showcase Your Customer Service Skills
As a Toll Collector, you'll be interacting with drivers regularly. Be prepared to share specific examples of how you've provided excellent customer service in previous roles. Highlight your ability to resolve issues on the spot and maintain a positive attitude.
✨Demonstrate Your Communication Skills
Clear communication is key in this role. During the interview, practice articulating your thoughts clearly and concisely. You might also want to prepare for questions that assess your ability to communicate effectively with both customers and team members.
✨Familiarise Yourself with Safety Procedures
Safety is paramount in this position. Research common safety protocols related to toll collection and be ready to discuss how you would uphold these standards. Showing that you understand the importance of safety can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that test your problem-solving skills. Think about potential situations you might encounter as a Toll Collector, such as handling difficult customers or equipment malfunctions, and prepare your responses accordingly.
