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- Tasks: Be the friendly face of our brand, welcoming visitors and ensuring a top-notch experience.
- Company: Join Securitas UK, a global leader in security services with a commitment to integrity and innovation.
- Benefits: Enjoy perks like discounted gym memberships, wellness support, and career development opportunities.
- Why this job: This role offers a dynamic environment where you can grow your skills and make a real impact.
- Qualifications: Must have exceptional customer service skills and experience in a fast-paced corporate setting.
- Other info: Diversity and inclusion are at our core; we celebrate individuality and support career growth.
The predicted salary is between 30000 - 42000 £ per year.
We have a fantastic and exciting opportunity for an experienced Front of House Brand Ambassador to join our STARS team, working for one of our high-profile clients in London EC1M 3HE. STARS at Securitas provide a two roles in one service to our clients, their staff, visitors, and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration, and third-party vendor management, all combined with a discreet and vigilant security service.
45 Hours per week, Monday to Friday, days only, £17.25ph
Responsibilities:
- Meet and greet all staff, visitors, and contractors in a professional and personable manner.
- Deliver a consistently high-end customer focused experience.
- Embody a high-performance approach and encourage colleagues to do the same.
- Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard.
- Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work.
- Assist in emergency situations.
- Provide timely and accurate information.
- Respond appropriately to varying and fast-changing priorities.
- Build strong rapport with recurring customers (client staff, visitors, contractors, etc.).
- Represent Securitas and the client organisation in a manner that is in keeping with the values, brand identity, and culture of both.
Qualifications:
Essential criteria:
- 5-year checkable history.
- Exceptional Customer service skills.
- Computer literate.
Please only apply if you have experience delivering exemplary customer service in a fast-paced corporate environment with exceptional levels of communication and personal presentation.
Essential Skills:
- Highest quality personal appearance.
- Flexible, professional, and adept at working under pressure.
- Outstanding written, verbal, and oral communication skills.
- Customer oriented with a passion for high-level service.
- Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
- Polite and proactive.
- Punctual and trustworthy.
- Able to use initiative and highly adaptable.
- Experienced in Customer Service, Front of House, Concierge, Hosting, or Customer facing role ideally within a corporate environment.
- Demonstrate the values of integrity, vigilance, and helpfulness which Securitas prides itself on.
Additional Information:
Company Benefits:
- Health & Wellbeing.
- Company pension and advice and planning.
- Life assurance scheme.
- Discounted gym memberships.
- Wellness advice and support including financial, emotional, and physical.
- Dental and Physical Health Plans.
- Lifestyle Benefits: Cycle to work scheme, Car lease and new car purchasing schemes, Discounts on high street brands, online shopping, holidays, days out, and Arriva Bus Travel.
- Mortgage Advice.
- Payroll ISAs.
- Eligibility for Costco Membership.
- Learning & Development Support with further education, hundreds of eLearning courses, Accredited courses by C&G, ILM, IOSH, and SIA, Leadership Development programs both local and global.
It's great to see you're considering a career with us here at Securitas UK! You're one step away from joining our global team of over 375,000 professionals. Ready to take the next step? Click 'I'm Interested' to submit your CV.
Why Choose Securitas UK:
At Securitas UK, we are on a mission to make the world a safer place driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.
Diversity & Inclusion:
Be Yourself at Securitas. We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:
- Career Growth: Clear pathways from apprenticeships to leadership programs.
- Inclusive Leadership: A culture of respect, transparency, and collaboration.
- Fair Pay & Benefits: Competitive, equitable compensation and benefits.
Our Commitment to You:
We support our workforce through initiatives such as:
- Employee Networks: Safe spaces to connect and influence policies for change.
- Race at Work Charter & Armed Forces Covenant: Supporting equality and inclusion.
- Disability Confident Employer: Ensuring accessibility with our Reasonable Adjustment Passport.
- Health & Wellbeing Programs: Mental health support and workplace wellness.
- Neurodiversity Top Employer Certification: Leading inclusivity for neurodivergent individuals.
We celebrate diversity year-round with events like BSL Week, International Women's Day, PRIDE, and Black History Month, and so much more!
Take the Next Step:
Join us and be part of a team that values you. Click 'Apply Now' and start your career with Securitas UK today!
Remote Work: No
Employment Type: Full-time
Key Skills: Sales Experience, Marketing, Customer Service, Google Docs, Serving Experience, Retail Sales, Android, Product Demos, Event Planning, Events Management, Event Marketing, Dancing Experience.
STARS Front of House, Brand Ambassador, London. Job in London Education & Training Jobs employer: Securitas
Contact Detail:
Securitas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land STARS Front of House, Brand Ambassador, London. Job in London Education & Training Jobs
✨Tip Number 1
Familiarise yourself with the core values of Securitas: Integrity, Vigilance, and Helpfulness. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Research the specific client you'll be working with in London. Understanding their brand identity and culture will help you tailor your approach and show that you're genuinely interested in representing them effectively.
✨Tip Number 3
Practice your customer service skills in a fast-paced environment. Consider role-playing scenarios where you need to handle difficult situations or provide exceptional service under pressure, as this is crucial for the Front of House role.
✨Tip Number 4
Network with current or former employees of Securitas or similar companies. They can provide insights into the company culture and expectations, which can give you an edge during the application process.
We think you need these skills to ace STARS Front of House, Brand Ambassador, London. Job in London Education & Training Jobs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly in fast-paced corporate environments. Emphasise any roles where you had to meet and greet clients or manage front-of-house responsibilities.
Craft a Strong Cover Letter: In your cover letter, express your passion for high-level customer service and how your skills align with the values of Securitas. Mention specific examples of how you've embodied integrity, vigilance, and helpfulness in previous roles.
Highlight Relevant Skills: Clearly list your exceptional communication skills and proficiency with administrative tools like MS Office and GSuite. These are essential for the role, so make them stand out in your application.
Showcase Your Professional Appearance: Since personal presentation is crucial for this role, consider including a brief statement about your understanding of professional appearance and how you maintain it in a work environment.
How to prepare for a job interview at Securitas
✨Showcase Your Customer Service Skills
As a Front of House Brand Ambassador, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond to ensure customer satisfaction. This will demonstrate your ability to embody the high-performance approach they value.
✨Dress to Impress
Given the emphasis on personal appearance in this role, make sure to dress professionally for your interview. A polished look not only reflects your understanding of the company's values but also sets a positive tone for your interaction.
✨Research the Company Culture
Familiarise yourself with Securitas' core values of integrity, vigilance, and helpfulness. Be ready to discuss how these values resonate with you and how you can contribute to maintaining a positive environment for clients and visitors.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle fast-paced and changing priorities. Think of scenarios where you've successfully managed unexpected situations or emergencies, as this will highlight your adaptability and problem-solving skills.
