Service Delivery Manager

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Company Description

We have a fantastic opportunity for a Service Delivery Manager to join us here at Securitas.

Provision of organisational, co-ordinator and administrative support to the Global Security EMEA Operations, the role will contribute towards the success and effectiveness of the Global Security Operations team through responsibilities/participation in initiatives that support developments and improvement within the EMEA Region.

Salary up to £40,000.00 per annum

Working Monday – Friday 37.5 hours per week

The position will be hybrid working.

Responsibilities

• Facilitating the timely and accurate processing of security invoices via the client\’s invoicing tool.
• Assistance with the annual pricing and contracting process.
• Review and audit security invoices to ensure invoices are raised for chargeable costs accurately and promptly to minimise the need for Credit Notes.
• Ensure all operational data is updated so the information on the relevant Power Bi Dashboard is correct.
• Ensure all Assignment Instructions / Risk Assessments and site documentation is current and in date and fully understood by deployed employees.
• Ensure relevant company Key Performance Indicator targets are met on an on-going basis.
• Assist in publishing monthly communications and to actively encourage staff participation.
• Ensure all security audits are completed on a regular basis and documentation is retained on file.
• Coordinate appointments, schedules and manages the teams calendars.
• Transcribe and distribute meeting minutes.
• Coordinate and schedule travel arrangements.
• Monitoring the progress of ongoing projects.
• Coordinate team activities and operations.

Any other duties as directed by the EMEA Operations Management Team.

Job Description

• Manages self and others.
• Ability to provide positive direction and motivate performance.
• Strong customer service and service delivery orientation and experience.
• Experience of people focused management.
• Ability to interact effectively at various levels and across diverse cultures.
• Ability to be an effective leader and member of project teams.
• Ability to take initiative and achieve results.
• Informed decision-making skills.
• Analytical abilities.
• Clear communication skills.
• Exceptional attention to detail.
• Good interpersonal skills.
• Strong organisational skills.
• Advanced computer skills with an aptitude to learn new systems and procedures.
• Drives operational excellence.
• Strategic thinking with good business acumen.
• Possess good relationship building
• Full knowledge of Microsoft Tools.

Qualifications

Essential

• Legal right to work in the UK.
• Must be able to successfully participate in the Company\’s pre-employment 5-year history screening process, including drug screen and background checks.
• Right to work in the UK.
• Must have the ability to speak, read, and write English fluently.
• Must have a basic level of education.
• Able to travel to Reading / London once a week.
• Must have a reliable means of transportation.
• Valid UK driving license.

Additional/desirable:

• Previous experience of portfolio management.
• Previous experience of Risk and Life Management.
• Experience developing internal systems.

Ready to take the next step? Click \’I\’m Interested\’ to submit your CV. Questions? Reach out anytime at .

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