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- Tasks: Lead site security operations and ensure exceptional service delivery.
- Company: Join Securitas UK, a global leader in security services.
- Benefits: Competitive salary, car allowance, and fantastic employee benefits app.
- Why this job: Make a real impact in a dynamic security environment while developing your leadership skills.
- Qualifications: SIA licence, managerial experience, and strong organisational skills required.
- Other info: Access to learning opportunities and a supportive recruitment team.
The predicted salary is between 29000 - 36000 ÂŁ per year.
Location: Remote (with travel to sites covering the Midlands)
Pay: ÂŁ35,000 - ÂŁ37,500 DOE plus ÂŁ5,400 car allowance
Hours: 40 hours per week
From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes all housed in our brand new employee benefits app, STRIVE!
Explore your purpose. To See a Different World! As a Service Delivery Manager, you’ll do more than support operations—you’ll elevate service, protect people, and strengthen trust. This is your opportunity to step into a role where leadership, customer engagement, and operational excellence come together every day.
In this position as a Service Delivery Manager, you’ll oversee site security operations, conduct investigations and disciplinaries, carry out site security reviews, and work closely with our client to maintain exceptional service standards. You’ll thrive as a Service Delivery Manager if you’re people‑focused, solutions‑driven, and ready to make an impact across a dynamic, multi‑layered security environment.
What you’ll be doing:
- Managing staffing levels to meet contractual service levels.
- Ensuring officers are correctly licensed, trained, and site‑ready.
- Acting as Duty Manager for assigned weeks and providing on‑call support (05:00–23:00).
- Undertaking investigations, disciplinaries, welfare meetings and PDPs.
- Conducting site, customer, and compliance audits.
- Working closely with the client to maintain strong relationships.
- Ensuring service quality, standards, and expectations are consistently met.
- Supporting retention through exceptional delivery and engagement.
- Carrying out site security reviews and risk assessments.
- Maintaining accurate incident reporting and documentation.
- Ensuring compliance with company policies, internal controls, and legal requirements.
- Leading and developing a team of officers and supervisors.
- Driving engagement, recognition, communication, and team cohesion.
- Supporting succession planning and staff development initiatives.
Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.
What we’re looking for:
- We’re looking for someone who values teamwork, shows initiative, and wants to grow.
- Ideally, you’ll have:
- Valid SIA licence
- Right to work in the UK
- Full clean driving licence
- Flexibility to work days/nights/weekends to visit officers monthly
- Managerial or supervisory experience
- Ability to carry out investigations and disciplinaries
- Ability to work under your own initiative
- Good standard of IT skills, experience with Microsoft applications
- Strong organisational capability
- Previous security or portfolio management experience
- IOSH training/experience
It’s great to see you’re considering a career with Securitas UK! Join our global team of 336,000+ colleagues and help make the world a safer place. At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise: Opportunity – We see potential in every person and situation; People – We open our eyes to all that’s good; Purpose – We make your world a safer place.
What You Can Expect:
Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.
Service Delivery Manager employer: Securitas
Contact Detail:
Securitas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out as someone who genuinely cares about the position.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable answering common questions and discussing your experience. The more you practice, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from candidates who are excited about joining our team!
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your relevant experience, especially in managing teams and ensuring service quality. We want to see how you can elevate service and strengthen trust!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven engagement and maintained strong relationships in previous positions.
Showcase Your Skills: Don’t forget to mention your SIA licence and any managerial experience you have. We’re looking for someone who can carry out investigations and lead a team, so make sure these skills are front and centre in your application.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our recruitment team!
How to prepare for a job interview at Securitas
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Delivery Manager. Familiarise yourself with key tasks like managing staffing levels and conducting site audits. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Service Delivery Manager, you'll be leading a team and engaging with clients. Prepare examples of how you've successfully managed teams or resolved conflicts in the past. Highlighting your people-focused approach will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about situations where you've had to conduct investigations or handle disciplinaries. Practising your responses will help you articulate your thought process and decision-making skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, or specific challenges the team is currently facing. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
