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For Companies At a Glance
- Tasks: Lead site operations, manage teams, and ensure top-notch customer service.
- Company: Join Securitas, a leader in security solutions with a commitment to excellence.
- Benefits: Enjoy competitive pay, career growth opportunities, and a supportive work culture.
- Why this job: Make an impact by driving operational success and enhancing client relationships.
- Qualifications: Strong leadership skills and experience in managing teams are essential.
- Other info: This role offers significant client interaction and the chance to shape operational strategies.
The predicted salary is between 43200 - 72000 £ per year.
Managing and overseeing site leaders, supervising country operations, and ensuring efficient daily operations. Improving productivity and streamlining activities to maximize results and achieve peak performance levels. The Regional Account Manager will ensure high-quality operational service delivery by fully completing duties, including but not limited to:
Managing and Leading
- Serving as a key contact to ensure high-quality customer service for the client account, evaluating service quality, and initiating corrective actions as needed.
- Being directly responsible for achieving Key Performance Indicators, Service Level Agreements, and implementing Standard Operating Procedures.
- Monitoring performance at all levels and scheduling training as required.
- Implementing effective brand strategies and ensuring consistency.
- Involving management in recruitment and selection processes.
- Deploying best practices across scope and functions, driving continuous improvement activities in collaboration with the Securitas Account Management Team.
Operational Excellence
- Maintaining high standards for all records and files related to cases, finances, and administration.
- Planning, delivering, and evaluating services in response to client and company needs.
- Guiding management staff, setting performance objectives, evaluating operational performance, ensuring compliance with standards, and preparing operational and financial reports.
- Handling escalated client issues, incident reports, and legal actions.
- Identifying improvement opportunities, proposing solutions, and effectively resolving issues.
- Analyzing operational and financial indicators to improve account performance, ensuring profitability with full profit and loss accountability.
- Promoting the core values and culture of both Securitas and the client to foster a positive image.
Communication
- Maintaining effective communication with line managers to ensure high standards of customer service, safety, and adherence to policies.
- The Regional Account Manager reports directly to the Securitas Regional Account Director, with a dotted line to the Area Security Manager.
- This role involves significant client interaction, making effective communication essential.
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Regional Account Manager employer: Securitas
Contact Detail:
Securitas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Account Manager
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Understanding these metrics will help you demonstrate your ability to meet and exceed expectations during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Highlighting your experience in guiding staff and achieving operational excellence will resonate well with the hiring team.
✨Tip Number 3
Research the company culture and values of both Securitas and the clients you'll be working with. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly fits the role.
✨Tip Number 4
Prepare to discuss your problem-solving abilities, especially in handling escalated client issues. Think of specific instances where you've identified improvement opportunities and implemented effective solutions to enhance service delivery.
We think you need these skills to ace Regional Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams and overseeing operations. Use specific examples that demonstrate your ability to improve productivity and achieve performance targets.
Craft a Compelling Cover Letter: In your cover letter, emphasise your leadership skills and experience in client management. Mention how you have successfully implemented strategies that align with the job description, such as achieving Key Performance Indicators and improving service quality.
Showcase Communication Skills: Since effective communication is crucial for this role, provide examples in your application of how you've maintained high standards of customer service and handled escalated client issues in previous positions.
Highlight Continuous Improvement Initiatives: Discuss any past experiences where you identified improvement opportunities and proposed solutions. This will demonstrate your proactive approach and ability to drive continuous improvement activities.
How to prepare for a job interview at Securitas
✨Showcase Your Leadership Skills
As a Regional Account Manager, you'll be managing site leaders and overseeing operations. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past.
✨Demonstrate Your Problem-Solving Abilities
This role involves handling escalated client issues and proposing solutions. Think of specific challenges you've faced in previous roles and how you resolved them, as this will highlight your critical thinking skills.
✨Understand Key Performance Indicators
Familiarise yourself with KPIs relevant to account management. Be ready to discuss how you've achieved or exceeded these metrics in your previous positions, as this will show your commitment to operational excellence.
✨Communicate Effectively
Given the significant client interaction involved, practice articulating your thoughts clearly and confidently. Prepare to discuss how you maintain effective communication with team members and clients to ensure high-quality service delivery.
