At a Glance
- Tasks: Provide remote support and diagnosis for security systems, ensuring customer satisfaction.
- Company: Join Securitas Technology, a global leader in security solutions.
- Benefits: Enjoy competitive pay, flexible hours, and career development opportunities.
- Other info: Be part of a diverse team that values innovation and personal growth.
- Why this job: Make a real difference in safety while working with cutting-edge technology.
- Qualifications: 3-5 years in electronic security and strong communication skills required.
The predicted salary is between 26100 - 31900 £ per year.
The role of a Remote Support Engineer is to provide remote diagnosis and triage of systems installed in the field. Hours of work will be between 4.00pm and 8.00am including weekends with a day off per week (8 hour shifts). Previous experience of working within a security industry is essential and candidates must have experience of security products including Intruder, CCTV, Fire etc.
What you will be doing...
- Keep an excellent record of all customers and engineer interactions via the ticket system.
- Provide remote assistance to investigate and identify customer issues, and ensure engineers installing/upgrading customer systems or servicing systems.
- Efficiently follow a defined support ticket management process to ensure targets are met.
- Test software releases.
- Apply fix releases to customer systems.
- Feedback information internally to other departments.
- Attend internal and external meetings as required.
- Identify training requirements for customers.
- Carry out offline testing on customer data as required.
- A strong desire for learning in a fast-moving market.
- Contribute to the goals and objectives of the team.
- Be highly motivated to achieve success.
What you will need...
- 3-5 years of experience in the electronic Security service industry.
- PC literate in MS Office, Outlook and Excel.
- Good written and verbal skills.
- Proactive, able to work on own initiative.
- Good interaction between departments.
- Ability to influence effectively.
- Excellent knowledge of networking and IP connectivity.
- Understanding of Intruder, Fire, CCTV, T&A and Access Control systems.
Key Attributes...
- Ability to follow detailed instructions.
- Good business understanding.
- Interpersonal and communication Skills.
- Relationship building & Networking.
- The desire to improve and take on new challenges.
- Experience in the electronic Security sector.
- Ability to be part of a team and set leadership examples.
- Ability to demonstrate influencing skills.
Additional Information
It’s great to see you’re considering a career with us here at Securitas Technology! You're one step away from joining our global team of over 375,000 professionals.
Why Choose Securitas Technology?
At Securitas Technology, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.
What You Can Expect
Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.
Diversity & Inclusion: Be Yourself at Securitas
We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:
- Career Growth: Clear pathways from apprenticeships to leadership programs.
- Inclusive Leadership: A culture of respect, transparency, and collaboration.
- Fair Pay & Benefits: Competitive, equitable compensation and benefits.
Our Commitment to You
We support our workforce through initiatives such as:
- Employee Networks – Safe spaces to connect and influence policies for change.
- Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
- Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
- Health & Well-being Programs – Mental health support and workplace wellness.
- Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.
We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!
Take the Next Step
Join us and be part of a team that values you. Click ‘Apply Now’ and start your career with Securitas UK today!
Fire and Security - Remote Support Engineer in Milton Keynes employer: Securitas
Securitas is an excellent employer, offering a supportive work culture that prioritises teamwork and compliance in a dynamic environment. Employees benefit from comprehensive training and a competitive benefits package, ensuring personal and professional growth while contributing to the safety and security of the Wimborne facility. With a focus on proactive security duties, this role provides meaningful opportunities to protect people and assets, making it a rewarding career choice.
StudySmarter Expert Advice🤫
We think this is how you could land Fire and Security - Remote Support Engineer in Milton Keynes
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Fire and Security - Remote Support Engineer. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Securitas. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Fire and Security - Remote Support Engineer candidates.
✨Directly Apply to Securitas
Don’t forget to apply for the Fire and Security - Remote Support Engineer role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Securitas.
We think you need these skills to ace Fire and Security - Remote Support Engineer in Milton Keynes
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Securitas. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Securitas.
How to prepare for a job interview at Securitas
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Securitas.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Securitas.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Securitas.
