At a Glance
- Tasks: Be the face of our high-profile client, ensuring a five-star experience while maintaining security.
- Company: Join Securitas, a global leader in security and customer service.
- Benefits: Enjoy competitive pay, health perks, discounts, and career development opportunities.
- Other info: Inclusive workplace with strong support for personal and professional growth.
- Why this job: Combine hospitality and security in a dynamic role that makes a real impact.
- Qualifications: Exceptional customer service skills and a professional presentation are essential.
The predicted salary is between 16.22 - 16.22 £ per hour.
Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.
We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.
We have a fantastic and exciting opportunity for an energetic & creative Front of House/Security, Brand Ambassador to join our STARS team. Working for one of our high-profile clients in London, W1F 8FY. STARS at Securitas provide a “two roles in one" service to our clients, their staff, visitors and customers. This is more than a Front of House, reception role. You’ll be the face of the building, setting the tone for every interaction and ensuring a five-star experience for employees, visitors and contractors — all while maintaining a safe and secure environment.
You’ll combine outstanding customer service across Reception, Concierge, Facilities coordination, Administration and vendor management with calm, professional security awareness.
Responsibilities:
- Meet and greet all staff, visitors and contractors in a professional and personable manner
- Deliver a consistently high-end customer focused experience
- Embody a high-performance approach and encourage colleagues to do the same
- Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
- Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
- Assist in emergency situations
- Provide timely and accurate information
- Respond appropriately to varying and fast changing priorities
- Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
- Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
Qualifications:
- 5 year checkable history
- Exceptional Customer service skills
- Computer literate
- Familiarity with Microsoft Office
Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation.
What You’ll Be Doing:
- Delivering a polished, personable welcome to all staff, visitors and contractors
- Locking and unlocking the building.
- Creating a consistently high-end, customer-focused experience
- Maintaining an immaculate and professional Front of House environment
- Acting as the central point of contact for Front of House operations
- Building strong relationships with client teams including Facilities and Office Management
- Managing changing priorities with confidence and composure
- Providing accurate, timely information and support
- Responding calmly and effectively in emergency situations
- Championing a high-performance culture and leading by example
- Representing both Securitas and our client in line with their values, brand and culture
What We’re Looking For:
- Proven Front of House or corporate hospitality experience
- A confident, engaging communicator
- Impeccable presentation and attention to detail
- Strong organisational skills and the ability to multitask
- A proactive mindset with natural problem-solving ability
- Professionalism, discretion and integrity at all times
Company Benefits:
- Health & Wellbeing
- Company pension and advice and planning
- Life assurance scheme
- Discounted gym memberships
- Wellness advice and support, including financial, emotional and physical
- Dental and Physical Health Plans
- Lifestyle Benefits
- Cycle to work scheme
- Car lease and new car purchasing schemes
- Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
- Mortgage Advise
- Payroll ISA's
- Eligibility for Costco Membership
- Learning & Development
- Support with further education
- 100's of eLearning courses
- Accredited courses by C&G, ILM, IOSH and SIA
- Leadership Development programs both local and global
It’s great to see you’re considering a career with Securitas UK! You're one step closer to joining a global team of 336,000+ colleagues who help make the world a safer place each and every day.
Here, we live by our values of Integrity, Vigilance and Helpfulness, which help guide how we operate and how our people experience work, each and every day!
We have a promise too:
- Opportunity – We see potential in every person and situation
- People – We open our eyes to all that’s good
- Purpose – We make your world a safer place
So what you can expect: Our Talent Team reviews every application carefully. We know applying can feel daunting, but we’re here to support you—just email us if you need help. No matter the outcomes, you will always receive communication from us.
Inclusion isn’t a tick-box for us – it’s how we work. We know our strength comes from different perspectives, in every role and every team. We’re proud to be a Level 2 Disability Confident employer. If you tell us you have a disability when you apply, and you meet the minimum requirements for the role, our Talent Team will guarantee you an interview.
Through our Employee Networks, the Race at Work Charter, the Armed Forces Covenant and more, our people drive real change. We celebrate diversity all year round with moments like BSL Week, International Women’s Day, PRIDE and Black History Month – because seeing an inclusive world starts with how we show up every day.
We understand the importance of reward and recognition when it comes to our peoples work. From day one you're able to:
- Save More: Exclusive employee big brand discounts through STRIVE, Cycle to Work savings, Specsavers offers and free mortgage advice.
- Look After Your Health: Healthcare cash plans, dental cover plans, 24/7 GP access, mental wellbeing support and online dental advice.
- Plan for Your Future: Pension scheme, Payroll ISA and financial wellbeing resources to help you achieve your goals.
- Peace of Mind: Life assurance and support for you and your family when it matters most.
Take the next step in your career journey. Join a team that values you start your career with Securitas UK today.
Click ‘I’m Interested’ to see a different world.
London - Front of House and Security Brand Ambassador (STARS) - Wardour Street employer: Securitas
Securitas is an excellent employer, offering a supportive work culture that prioritises teamwork and compliance in a dynamic environment. Employees benefit from comprehensive training and a competitive benefits package, ensuring personal and professional growth while contributing to the safety and security of the Wimborne facility. With a focus on proactive security duties, this role provides meaningful opportunities to protect people and assets, making it a rewarding career choice.
StudySmarter Expert Advice🤫
We think this is how you could land London - Front of House and Security Brand Ambassador (STARS) - Wardour Street
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like London - Front of House and Security Brand Ambassador (STARS) - Wardour Street. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Securitas. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time London - Front of House and Security Brand Ambassador (STARS) - Wardour Street candidates.
✨Directly Apply to Securitas
Don’t forget to apply for the London - Front of House and Security Brand Ambassador (STARS) - Wardour Street role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Securitas.
We think you need these skills to ace London - Front of House and Security Brand Ambassador (STARS) - Wardour Street
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Securitas. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Securitas.
How to prepare for a job interview at Securitas
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Securitas.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Securitas.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Securitas.
