EMEA Data Centre SOCs Regional Training Manager in London

Company Description: For almost 90 years, Securitas has increased security in a world where risks are constantly changing. Every day our employees protect what matters most to our customers. That’s why Securitas is the security partner of choice for companies around the world.

The EMEA Data Centre SOCs Regional Training Manager (EMEA RTM) is responsible for building and enhancing the capabilities of frontline operators across the client’s data centre SOCs in the EMEA region, ensuring they all possess the technical expertise, procedural agility, and regulatory compliance needed to safeguard their sites. Working closely together with a team of SOC managers and supervisors located in geographically separated facilities, the EMEA RTM verifies compliance with both local and client’s policies and procedures, tracks audit readiness, provides direction and leads innovation to ensure SOC service requirements are met or exceeded.

Job Description: Contributes to the design, development and implementation of comprehensive training for the SOCs personnel. Delivers virtual and hands-on operational training to new hires and existing team members. Facilitates and customises training for operators, supervisors and managers of new SOCs, assesses operational readiness before launch, and continues to provide guidance and coaching once the site becomes operational. Supports regulatory, industry and contractual compliance for all EMEA SOCs, and ensures all EMEA SOC personnel are knowledgeable of policies and procedures, which are followed accordingly at all times. Ensures operational quality assurance activities through training audits and assessments. Together with the EMEA SOCs supervisors and managers, maintains accurate training records and supports audit readiness. Identifies individual and team performance gaps and implements targeted development plans. Mentors all EMEA SOCS personnel and promotes best practices across the global SOCs programme. Collaborates with the local Securitas branches and respective EMEA SOC manager or supervisor to ensure site documentation explaining site related duties and procedures is present on site, kept up to date, and officially acknowledged (i.e. by a signature). Coordinates the EMEA SOCs managers and supervisors’ efforts to ascertain that all EMEA SOC personnel have the necessary tools, equipment, and information to effectively perform their work. Promotes both formal and informal staff recognition, as well as encourages peer-to-peer recognition. Provides data for monthly and/or quarterly business reviews and compiles any other report requested by the Securitas EMEA & APAC SOC Director. Assists in the production and implementation of plans related to service delivery and conducts regular audits to check and track the EMEA SOCs teams’ adherence to these plans. Participates in relevant meetings to ensure all communications and objectives are understood and met, and collaborates across various groups, internal or external, to identify issues and overcome challenges in order to deliver expected results. Takes responsibility for both own and the team’s actions. Recognises risk within the workplace and considers safety the paramount priority. Supports the decision-making process with accurate information as and when required. Assists the management team with any ad-hoc requests and shows flexibility in adjusting workload in line with operational needs. Leads by example and demonstrates the core brand values and culture of both Securitas and the client, promoting a positive and professional demeanour, showcasing both Securitas and the client’s image at all times. Manages their time and workload in a flexible manner, so that it best supports the EMEA SOCs teams working over different time zones. Shows flexibility in attending calls and meetings booked outside the EMEA business hours, thus facilitating collaboration with the global SOC team, and/or Securitas colleagues and partners. Is required to frequently travel internationally for regular site visits, new site launches, audit support etc.

Qualifications:

• Essential: Must have the legal right to work in the country. Must be willing to participate in the company’s pre-employment screening process, including drug screen and background investigation. Must hold a valid security licence. Previous experience in working with teams based at different geographical locations. Previous experience in a training role. High level of interpersonal skills. Very good command of English language, both spoken and written. Very good understanding of GDPR roles and responsibilities. High school or higher form of education graduate. Educational exceptions may be considered based on professional experience. Robust IT skills. Ability to maintain professional composure at all times. Excellent customer service and service delivery orientation. Able to easily and effectively interact at various social levels and across diverse cultures.
• Desirable: 5 years’ experience in the security industry. 2 years’ experience of documented training experience in one or more of security operations, SOC environment, service planning, service development or related operational fields. Certified training qualification. Action orientated with a passion for getting things done quickly with efficiency and accuracy.

Additional Information: What We Offer At Securitas we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them a multitude of talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities. If it all sounds good for you, don’t hesitate and apply!

PAY: The role's salary is based on the scale, the candidate's location and their experience.