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For Companies At a Glance
- Tasks: Lead a dynamic team while providing top-notch customer service and security.
- Company: Join STARS, a leader in high-end security and customer service.
- Benefits: Enjoy competitive salary, health perks, and discounts on lifestyle brands.
- Why this job: Be the face of a prestigious client and make a real impact every day.
- Qualifications: Experience in customer service and supervisory roles is essential.
- Other info: Opportunities for professional development and a vibrant work culture await you.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer\’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.
We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.
Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here:
Job Description
We have a fantastic and exciting opportunity for an experienced Supervisor and Brand Ambassador to join our STARS team, working for our high-profile client in the London area N7 9AG.
STARS at Securitas provide a \”two roles in one\” service to our clients, their staff, visitors and customers.
We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service.
- 45 hours per week
- Monday – Friday
-
£45,000 per annum
-
Responsibilities:
- Managing on site team (including rostering, holiday/sickness cover, HR queries/processes)
- Meet and greet all staff, visitors and contractors in a professional and personable manner
- Deliver a consistently high-end customer focused experience
- Embody a high-performance approach and encourage colleagues to do the same
- Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
- Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
- Assist in emergency situations
- Provide timely and accurate information
- Respond appropriately to varying and fast changing priorities
- Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
- Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
- Patrolling
- Data monitoring
- General Security duties
Qualifications
Essential criteria:
- 5 year checkable history
- Exceptional Customer service skills
- Computer literate
- Knowledge of HR processes
- Previous Supervisory/Managerial experience
Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation.
Essential Skills
- Highest quality personal appearance
- Flexible, professional and adept at working under pressure
- Outstanding written, verbal and oral communication skills
- Customer oriented with a passion for high-level service
- Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
- Polite and proactive
- Punctual and trustworthy
- Able to use initiative and highly adaptable
- Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment
- Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on
Additional Information
Company Benefits
Health & Wellbeing
- Company pension and advice and planning
- Life assurance scheme
- Discounted gym memberships
- Wellness advice and support, including financial, emotional and physical
- Dental and Physical Health Plans
Lifestyle Benefits
- Cycle to work scheme
- Car lease and new car purchasing schemes
- Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
- Mortgage Advise
- Payroll ISA\’s
- Eligibility for Costco Membership
Learning & Development
- Support with further education
- 100\’s of eLearning courses
- Accredited courses by C&G, ILM, IOSH and SIA
- Leadership Development programs both local and global
London - STARS Site Supervisor, Brand Ambassador employer: Securitas
Contact Detail:
Securitas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land London - STARS Site Supervisor, Brand Ambassador
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially how they align with STARS' commitment to high-end customer service and security. Practise common interview questions and have your own ready to show your interest.
✨Tip Number 3
Showcase your experience! When you get the chance to meet potential employers, highlight your previous supervisory roles and exceptional customer service skills. Use specific examples to demonstrate how you've excelled in fast-paced environments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the STARS team and ready to deliver that top-notch service we pride ourselves on.
We think you need these skills to ace London - STARS Site Supervisor, Brand Ambassador
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and supervisory roles. We want to see how your skills align with the STARS values and the specific requirements of the job.
Showcase Your Communication Skills: Since this role involves a lot of interaction with clients and visitors, it’s crucial to demonstrate your outstanding written and verbal communication skills. Use clear and professional language throughout your application to reflect this.
Highlight Relevant Experience: Don’t forget to mention any previous roles that involved Front of House services or security awareness training. We’re looking for candidates who can bring their expertise to our high-profile client environment.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on board with the STARS team!
How to prepare for a job interview at Securitas
✨Know the Company Inside Out
Before your interview, take some time to research STARS and their approach to security-focused hosting. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role heavily emphasises exceptional customer service, prepare examples from your past experiences where you went above and beyond for a client. Be ready to discuss how you handle difficult situations and maintain professionalism under pressure.
✨Dress to Impress
Given the high standards of personal appearance expected in this role, make sure you dress smartly for your interview. A polished look reflects your understanding of the importance of presentation in a Front of House position.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific situations, such as managing a team during a busy period or dealing with an emergency. Think through potential scenarios and formulate clear, concise responses that demonstrate your problem-solving skills and ability to stay calm under pressure.
