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For Companies At a Glance
- Tasks: Welcome guests and ensure a high-end, secure experience at our client's site.
- Company: Join Securitas, a leader in security-focused hosting services.
- Benefits: Enjoy life assurance, gym discounts, wellness support, and more.
- Why this job: Be the face of a prestigious brand while ensuring safety and comfort.
- Qualifications: Customer service experience and excellent communication skills required.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 11 - 15 £ per hour.
Company Description
Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customers' people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.
Job Overview
We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS team. Working for one of our high-profile clients in Filton, BS34 7PA, STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service.
Working Hours and Compensation
39 hours per week Monday – Thursday 07:30 – 16:00 Friday 07:30 – 12:30 £13.11 per hour
Responsibilities
- Meet and greet all staff, visitors and contractors in a professional and personable manner
- Deliver a consistently high-end customer focused experience
- Embody a high-performance approach and encourage colleagues to do the same
- Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
- Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
- Assist in emergency situations
- Provide timely and accurate information
- Respond appropriately to varying and fast changing priorities
- Build strong rapport with recurring customers (client staff, visitors, contractors, etc.)
- Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
- Maintain a 5-year checkable history
Essential Skills
- Highest quality personal appearance
- Flexible, professional and adept at working under pressure
- Outstanding written, verbal and oral communication skills
- Customer oriented with a passion for high-level service
- Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
- Polite and proactive
- Punctual and trustworthy
- Able to use initiative and highly adaptable
- Experienced in customer service, Front of House, Concierge, Hosting or customer-facing role ideally within a corporate environment
- Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on
Benefits
- Life assurance scheme
- Discounted gym memberships
- Wellness advice and support, including financial, emotional and physical
- Dental and Physical Health Plans
Lifestyle Benefits
- Cycle to work scheme
- Car lease and new car purchasing schemes
- Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
- Mortgage advice
- Payroll ISA's
- Eligibility for Costco Membership
Learning & Development
- Support with further education
- 100's of eLearning courses
- Accredited courses by C&G, ILM, IOSH and SIA
- Leadership Development programs both local and global
People Promise
- Opportunity – We see potential in every person and situation
- People – We open our eyes to all that's good
- Purpose – We make your world a safer place
Recruitment Process
Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you – just email us if you need help.
Diversity & Inclusion – Be Yourself
We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the role’s minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks – Our real change makers of the business… YOU, the Race at Work Charter and the Armed Forces Covenant. We celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.
Your Benefits
- STRIVE – Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
- Dental Plans – A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment.
- HSF Health Plan – Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
- Cycle to Work – A super cost‑effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
Front of House & Badge Office, Brand Ambassador employer: Securitas
Contact Detail:
Securitas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House & Badge Office, Brand Ambassador
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they present themselves. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering a high-end experience, think of scenarios where you can demonstrate your ability to handle difficult situations with grace. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work there. Plus, it shows initiative and can give you a leg up!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows you’re polite and professional, which is exactly what they’re looking for in a Front of House role.
We think you need these skills to ace Front of House & Badge Office, Brand Ambassador
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your exceptional customer service experience in your application. We want to see how you've gone above and beyond to create a welcoming environment for guests and clients.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Front of House & Badge Office role. We love seeing candidates who really understand what we’re about.
Be Professional and Personable: Remember, this role is all about making a great first impression. Use a friendly yet professional tone in your written application to show us you can embody the high standards we expect from our STARS.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we’re here to support you if you have any questions along the way!
How to prepare for a job interview at Securitas
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Front of House & Badge Office, Brand Ambassador role. Familiarise yourself with the responsibilities and skills mentioned in the job description. This will help you articulate how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about delivering a high-end customer experience, prepare examples from your past work where you’ve excelled in customer service. Think of specific situations where you went above and beyond to ensure client satisfaction, as this will demonstrate your commitment to the role.
✨Dress to Impress
Given the emphasis on personal appearance in the job description, make sure you dress professionally for the interview. A polished look not only reflects your understanding of the role but also shows respect for the interviewers and the company’s standards.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations, especially those related to security and customer interactions. Practice responses to scenarios like dealing with difficult customers or emergency situations, as these will highlight your problem-solving skills and ability to stay calm under pressure.