The role...
The role of a Remote Support Engineer is to provide remote diagnosis and triage of systems installed in the field.
Hours of work will be between 4.00pm and 8.00am including weekends with a day off per week.(8 hour shifts)
Previous experience of working within a security industry is essential and candidates must have experience of security products including Intruder, CCTV, Fire etc.
What you will be doing...
- Keep an excellent record of all customers and engineer interactions via the ticket system.
- Provide remote assistance to investigate and identify customer issues, and ensure engineers installing/upgrading customer systems or servicing systems.
- Efficiently follow a defined support ticket management process to ensure targets are met.
- Test software releases.
- Apply fix releases to customer systems.
- Feedback information internally to other departments.
- Attend internal and external meetings as required.
- Identify training requirements for customers.
- Carry out offline testing on customer data as required.
- A strong desire for learning in a fast-moving market.
- Contribute to the goals and objectives of the team.
- Be highly motivated to achieve success.
What you will need...
- 3-5 years of experience in the electronic Security service industry
- PC literate in MS Office, Outlook and Excel
- Good written and verbal skills
- Proactive, able to work on own initiative
- Good interaction between departments
- Ability to influence effectively
- Excellent knowledge of networking and IP connectivity.
- Understanding of Intruder, Fire, CCTV, T&A and Access Control systems.
Key Attributes...
- Ability to follow detailed instructions
- Good business understanding
- Interpersonal and communication Skills
- Relationship building & Networking
- The desire to improve and take on new challenges
- Experience in the electronic Security sector
- Ability to be part of a team and set leadership examples
- Ability to demonstrate influencing skills
It's great to see you're considering a career with us here at Securitas Technology! You're one step away from joining our global team of over 375,000 professionals.
Why Choose Securitas Technology?
At Securitas Technology, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.
What You Can Expect
Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We're here to help-just drop us an email.
Diversity & Inclusion: Be Yourself at Securitas
We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:
- Career Growth: Clear pathways from apprenticeships to leadership programs.
- Inclusive Leadership: A culture of respect, transparency, and collaboration.
- Fair Pay & Benefits: Competitive, equitable compensation and benefits.
Our Commitment to You
We support our workforce through initiatives such as:
- Employee Networks - Safe spaces to connect and influence policies for change.
- Race at Work Charter & Armed Forces Covenant - Supporting equality and inclusion.
- Disability Confident Employer - Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2Disability Confident Employer Certification - We commit to guaranteeingan interview to anyone who discloses a disability at screening, providing they live within the location requirements.
- Health & Well-being Programs - Mental health support and workplace wellness.
- Neurodiversity Top Employer Certification - Leading inclusivity for neurodivergent individuals.
We celebrate diversity year-round with events like BSL Week, International Women's Day, PRIDE, and Black History Month and so much more!
Take the Next Step
Join us and be part of a team that values you.
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Fire and Security - Remote Support Engineer employer: Securitas
Securitas is an excellent employer, offering a supportive work culture that prioritises teamwork and compliance in a dynamic environment. Employees benefit from comprehensive training and a competitive benefits package, ensuring personal and professional growth while contributing to the safety and security of the Wimborne facility. With a focus on proactive security duties, this role provides meaningful opportunities to protect people and assets, making it a rewarding career choice.
