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- Tasks: Deliver exceptional customer service while ensuring a secure and welcoming environment.
- Company: Join Securitas, a global leader in security services with a focus on integrity and vigilance.
- Benefits: Enjoy competitive pay, wellness support, discounts, and a pension plan.
- Why this job: Be the face of a high-profile client and make a real impact every day.
- Qualifications: Experience in customer service and excellent communication skills are essential.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.
Working for one of our high-profile clients in Filton, BS34 7PA, STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service.
Schedule
- 39 hours per week
- Monday - Thursday 07:30 - 16:00
- Friday 07:30 - 12:30
Responsibilities
- Meet and greet all staff, visitors and contractors in a professional and personable manner
- Deliver a consistently high-end customer focused experience
- Embody a high-performance approach and encourage colleagues to do the same
- Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
- Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
- Assist in emergency situations
- Provide timely and accurate information
- Respond appropriately to varying and fast changing priorities
- Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
- Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation.
Requirements
- Highest quality personal appearance
- Flexible, professional and adept at working under pressure
- Outstanding written, verbal and oral communication skills
- Customer oriented with a passion for high-level service
- Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
- Polite and proactive
- Punctual and trustworthy
- Able to use initiative and highly adaptable
- Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment
- Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on
Company Benefits
- Company pension and advice and planning
- Discounted gym memberships
- Wellness advice and support, including financial, emotional and physical
- Dental and Physical Health Plans
- Cycle to work scheme
- Car lease and new car purchasing schemes
- Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
- Mortgage Advice
- Payroll ISA's
- Eligibility for Costco Membership
Additional Benefits
- STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
- Dental Plans- A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
- HSF Health Plan- Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
- Cycle to Work– A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
- Specsavers– Save money on eye tests and when purchasing spectacles.
- WeCare– A 24/7 online GP, mental health support service, get fit programme and more.
- Toothfairy– Online access to advice and guidance, from real UK Dentists.
- Pension Plan– Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
- Payroll ISA– An ISA savings account is a great way to meet your longer term personal financial goals.
- Free Mortgage Advice
- Go & Live– Financial Wellbeing Hub
- Death in Service Benefit- Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas
Learning & Development
- Support with further education
- 100's of eLearning courses
- Accredited courses by C&G, ILM, IOSH and SIA
- Leadership Development programs both local and global
It's great to see you're considering a career with Securitas UK! Join our global team of 336,000+ colleagues and help make the world a safer place. At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:
- Opportunity – We see potential in every person and situation
- People – We open our eyes to all that's good
- Purpose – We make your world a safer place
What You Can Expect
Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we're here to support you—just email us if you need help.
Diversity & Inclusion – Be Yourself
We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks - Our real change makers of the business.. YOU, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women's Day, PRIDE and Black History Month.
Take the Next Step
Join a team that values you. Click 'I'm Interested' and start your career with Securitas UK today.
Filton - STARS Front of House & Badge Office, Brand Ambassador, in England employer: Securitas
Contact Detail:
Securitas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Filton - STARS Front of House & Badge Office, Brand Ambassador, in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Make sure you can demonstrate how your skills align with their mission of integrity, vigilance, and helpfulness.
✨Tip Number 3
Practice your customer service scenarios. Think of examples where you've gone above and beyond in previous roles, especially in fast-paced environments. This will show you're ready for the STARS role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Securitas team.
We think you need these skills to ace Filton - STARS Front of House & Badge Office, Brand Ambassador, in England
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond in previous roles, especially in fast-paced environments like the one we're offering.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Professional and Personable: Remember, this role is all about making a great first impression! Use a friendly yet professional tone in your written application. Show us your personality while keeping it polished—this is key for a Front of House position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Securitas
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Brand Ambassador at Securitas. Familiarise yourself with their values of integrity, vigilance, and helpfulness, and think about how your experience aligns with these principles.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past roles where you delivered exceptional customer service. Highlight situations where you went above and beyond to ensure a positive experience for clients or guests, as this is crucial for the Front of House position.
✨Dress to Impress
Since personal presentation is key for this role, choose an outfit that reflects professionalism and aligns with the high standards expected at Securitas. A polished appearance can make a strong first impression.
✨Practice Your Communication
As communication skills are vital for this position, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your verbal and non-verbal communication skills.