Cheltenham, STARS Front of House, Reception, Brand Ambassador

Full‑time position delivering a high‑end, customer‑focused front‑of‑house experience for a high‑profile client in Cheltenham, GL52 3LZ. The role combines exceptional hospitality with discreet security awareness training (BS7858 compliant).

Schedule

• Full‑time – 37.5 hours per week
• Monday – Friday (no bank holidays)
• Shift: 06:00 – 13:30

Location

Cheltenham, GL52 3LZ

Responsibilities

• Meet and greet all staff, visitors and contractors in a professional and personable manner.
• Deliver a consistently high‑end customer‑focused experience.
• Embody a high‑performance approach and encourage colleagues to do the same.
• Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard.
• Work closely with client contacts (Facilities Manager, Office Manager, etc.) to maintain a welcoming front‑of‑house environment.
• Assist in emergency situations.
• Provide timely and accurate information and respond appropriately to varying and fast‑changing priorities.
• Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.).
• Represent Securitas and the client organisation in a manner that reflects both brands’ values, identity and culture.
• Maintain a 5‑year checkable employment history.

Qualifications & Skills

• Highest quality personal appearance.
• Flexible, professional and able to work under pressure.
• Outstanding written, verbal and oral communication skills.
• Customer‑oriented with a passion for high‑level service.
• Working knowledge of administrative computer packages such as MS Office and G‑Suite.
• Polite and proactive, punctual and trustworthy.
• Ability to use initiative and highly adaptable.
• Experience in Customer Service, Front of House, Concierge, Hosting or similar customer‑facing role, ideally within a corporate environment.
• Demonstrated values of integrity, vigilance and helpfulness aligned with Securitas principles.

Company Benefits

• Company pension and advice and planning.
• Discounted gym memberships.
• Wellness advice and support (financial, emotional and physical).
• Dental and physical health plans.
• Cycle to work scheme.
• Car lease and new car purchasing schemes.
• Discounts on high‑street brands, online shopping, holidays, and Arriva bus travel.
• Mortgage advice.
• Payroll ISAs.
• Eligibility for Costco membership.

Learning & Development

• Support with further education and e‑learning courses.
• Accredited courses by C&G, ILM, IOSH and SIA.
• Leadership development programmes both local and global.

Diversity & Inclusion

We are an inclusive employer, proud of our Level 2 Disability Confident status. We support equality through Employee Networks and observe relevant charters and covenants. We celebrate diversity through various events such as BSL Week, International Women’s Day, PRIDE and Black History Month.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other protected characteristic. We provide reasonable accommodations for qualified applicants with disabilities.