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- Tasks: Deliver exceptional customer service while ensuring a secure and welcoming environment.
- Company: Join Securitas, a leader in security-focused hosting experiences.
- Benefits: Enjoy health perks, gym discounts, and support for further education.
- Why this job: Be the face of a high-profile client and make a real impact every day.
- Qualifications: Must have strong customer service skills and experience in a fast-paced environment.
- Other info: Diverse workplace with excellent career growth opportunities and inclusive culture.
Witham – STARS Front of House, Brand Ambassador
4 days ago Be among the first 25 applicants
Company Description
Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class Front of House services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: https://www.securitas.uk.com/services/on-site/stars/
Job Description
We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS team. Working for one of our high-profile clients in Chelmsford, CM8 2UX. STARS at Securitas provide a “two roles in one\” service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more, all combined with a discreet and vigilant security service.
- 45 hours per week
- 11:00 – 20:00
- Monday – Friday
- £14.45 PH
- Responsibilities:
- Meet and greet all staff, visitors and contractors in a professional and personable manner
- Deliver a consistently high-end customer focused experience
- Embody a high-performance approach and encourage colleagues to do the same
- Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
- Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
- Assist in emergency situations
- Provide timely and accurate information
- Respond appropriately to varying and fast changing priorities
- Build strong rapport with recurring customers (client staff, visitors, contractors, etc.)
- Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
Qualifications
Essential criteria:
- 5 year checkable history
- Exceptional Customer service skills
- Computer literate
Please only apply if you have experience delivering exemplary customer service in a fast-paced corporate environment with exceptional levels of communication and personal presentation.
Essential Skills
- Highest quality personal appearance
- Flexible, professional and adept at working under pressure
- Outstanding written, verbal and oral communication skills
- Customer oriented with a passion for high-level service
- Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
- Polite and proactive
- Punctual and trustworthy
- Able to use initiative and highly adaptable
- Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment
- Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on
Additional Information
- Company Benefits
Health & Wellbeing
• Pension and planning, Life assurance, Discounted gym memberships, Wellness advice and support, Dental and Health Plans
Lifestyle Benefits
• Cycle to work scheme, Car lease and new car purchasing schemes, Discounts on high street brands, Holidays, Arriva Bus Travel, Mortgage Advice, Payroll ISA, Costco Membership
Learning & Development
• Support with further education, 100s of eLearning courses, Accredited courses by C&G, ILM, IOSH and SIA, Leadership Development programs
Take the Next Step
Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.
Diversity & Inclusion
We are an inclusive employer, Level 2 Disability Confident, Employee Networks, Race at Work Charter, Armed Forces Covenant; diverse with events like BSLL Week, International Women’s Day, PRIDE and Black History Month.
Your Benefits
- Pluxxe – Securitas Perks discounts
- Epassi – gym membership discounts
- Dental Plans, Health plans, Pension, ISA, Mortgage advice and more
What You Can Expect: Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.
Note: This posting includes multiple location and role references that may be for similar positions; verify specific job details with the recruiter.
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Witham - STARS Front of House, Brand Ambassador, employer: Securitas UK
Contact Detail:
Securitas UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Witham - STARS Front of House, Brand Ambassador,
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Front of House role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially how they align with Securitas' focus on customer service and security. Practise common interview questions and think about how your experience fits into their needs.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, be yourself and let your passion for high-level service shine through. Remember, they’re looking for someone who embodies their brand identity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the STARS team at Securitas.
We think you need these skills to ace Witham - STARS Front of House, Brand Ambassador,
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your exceptional customer service experience in your application. We want to see how you've gone above and beyond in previous roles, especially in fast-paced environments.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the STARS role. We love seeing candidates who understand what we’re all about.
Be Professional and Personable: Remember, this role is all about making a great first impression. Use a professional tone in your written application, but don’t be afraid to let your personality shine through. We’re looking for someone who can connect with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Securitas UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Front of House, Brand Ambassador. Familiarise yourself with the company's values and how they align with your own customer service philosophy. This will help you articulate why you're the perfect fit for the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Think about situations where you went above and beyond to ensure a positive experience for clients or guests. This will demonstrate your ability to embody the high-performance approach they’re looking for.
✨Dress to Impress
Since personal appearance is crucial for this role, make sure you dress professionally for the interview. Choose an outfit that reflects the high standards expected in a corporate environment. This not only shows respect for the interviewers but also gives them a glimpse of how you would present yourself in the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations, especially those related to security and customer interactions. Practice your responses to common scenario-based questions, focusing on your problem-solving skills and ability to remain calm under pressure. This will help you stand out as a proactive and adaptable candidate.
